Manager of Business Development

We are seeking a Manager of Business Development to lead and develop the Business Development Center team responsible for prospecting, qualifying, and generating high-quality B2B sales leads. This role will oversee Business Development Specialists within the Business Development Center and work closely with Sales and Marketing to build a strong outbound pipeline that supports franchise growth and enterprise sales efforts.

The ideal candidate is a hands-on outbound sales leader with experience managing teams in a fast-paced, metrics-driven environment. This person will coach, develop, and inspire the Business Development Center team while continuously improving prospecting strategy, performance, and technology use.

What you’ll do

• Lead, coach, and support the Business Development Center team to achieve daily activity goals and appointment targets.
• Partner with Marketing to align campaign strategy, messaging, and lead qualification criteria.
• Develop and deliver coaching on outbound prospecting, objection handling, positioning, and appointment setting.
• Create tailored outbound prospecting playbooks for the Business Development Center based on service offerings and campaigns.
• Manage and improve the tools used by the Business Development Center, including CRM, sales engagement platforms, intent data, AI tools, and call technologies.
• Analyze campaign and call center performance, prepare reports, and use data to improve results.
• Track key metrics such as conversion rates, email engagement, call effectiveness, and pipeline attribution.
• Build strong relationships with franchisees to support lead generation and business growth.
• Manage budget, forecasts, and revenue tracking to help ensure goals are met or exceeded.

What we’re looking for

• 5+ years of success leading inside sales or business development teams in a B2B environment.
• Strong experience with outbound sales strategies and enterprise prospecting.
• Proven ability to coach, motivate, and develop sales professionals.
• Experience evaluating and implementing prospecting technologies such as CRM systems, sales engagement tools, intent data, AI tools, and call technologies.
• Proficiency with Microsoft Dynamics, HubSpot, LinkedIn Sales Navigator, and Microsoft Office Suite; Power BI or other analytics tools is a plus.
• Strong communication, strategic thinking, and analytical skills.
• Data-driven mindset with a focus on continuous improvement.
• Franchise industry experience is highly desirable.

City Wide Franchise offers a competitive compensation structure to include bonus and comprehensive benefits, including medical, dental, vision, life insurance, short- and long-term disability insurance, PTO, and 401k. In addition, City Wide Franchise prides itself on a culture rich in history and collaboration, within an exciting, fast-paced, and flexible work atmosphere that fosters continual learning and development. As a people-centered culture, we also offer community-based enrichment, including paid time to support charities of choice!

City Wide Franchise is a fast-growing company with over 100 franchise locations across the US and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We continue to experience high growth and profitability across our franchise business. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com

City Wide is an Equal Opportunity Employer.