IT Project Manager

KEY RESPONSIBILITIES

The IT Project Manager is responsible for leading the planning, execution, and delivery of complex

technology initiatives using Agile project methodologies. This role combines strong project management

expertise with a solid technical background, particularly in Microsoft Dynamics 365 cloud business

applications, to ensure seamless collaboration among engineers, developers, and business stakeholders.

The position is accountable for delivering high-quality solutions that meet business needs—on time,

within scope, and on budget.

PRIMARY RESPONSIBILITIES

• Lead high-impact projects from Discovery through Closure, ensuring alignment with organizational goals.

• Oversee project planning, resource management, and execution for multiple concurrent projects.

• Plan, manage, and deliver IT and technical projects across infrastructure, software development, cloud, security, or systems implementations.

• Collaborate with and challenge business owners to improve and optimize processes for our franchises, ranging from just opening to over $50M in annual revenue.

• Drive IT development and product management teams to continuous improvement using Agile Scrum processes.

• Communicate project status to business owners and C-Level executives in a concise manner to facilitate informed decision making.

• Define project scope, goals, timelines, budgets, and resource requirements.

• Translate business requirements into project plans and actionable tasks.

• Coordinate cross-functional teams including developers, engineers, vendors, and stakeholders.

• Track project progress, manage dependencies, risks, and issues, and implement mitigation strategies.

• Serve as primary escalation point for project risks and issues.

• Facilitate project meetings, status updates, and executive-level reporting.

• Oversee quality assurance, testing, and deployment activities.

• Manage change requests and ensure proper documentation and approvals.

• Ensure compliance with security, regulatory, and organizational standards.

Performance Metrics

The following metrics apply to this position and should be recorded in your scorecard:

• Department Franchise Satisfaction

• On-Time Project Delivery Rate: Percentage of projects completed by the agreed deadline (target: 95%+), measured quarterly across all active projects from Discovery to Closure.

• Project Success Rate: Percentage of projects meeting predefined success criteria, including stakeholder satisfaction scores from post-project surveys and alignment with business goals like franchise process optimization (target: 90%+).

Requirements

• Bachelor's degree in information technology, computer science or information systems.

• 3-5+ years of relevant professional experience in IT project management or closely related roles.

• Certified Scrum Master Certification.

• Proven experience working with Microsoft Dynamics 365 cloud business applications, including implementation, configuration, customization, or integration projects.

• Experience managing vendors and third-party service providers.

• Excellent verbal and written communication.

• Strong technical aptitude and problem-solving skills.

• Risk management and decision-making ability.

• Attention to detail with a results-driven mindset.

• Ability to bridge technical and non-technical teams.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook), CRM systems, and Power BI

City Wide Franchise provides competitive compensation with bonus potential and a full benefits package including medical, dental, vision, life insurance, short and long-term disability, PTO, and a 401k plan. The company is known for its collaborative, people-centered culture, offering a fast-paced, flexible, and supportive work environment that encourages ongoing learning and development. Employees also enjoy paid time for community service and charity work. Read more about City Wide at www.gocitywide.com

Join City Wide and help us create events that inspire, engage, and leave a lasting impression!