Debt Collection Officer
Matar Al Baqmi Holding Company· Finance
About this role
Job Overview
The Debt Collection Officer is responsible for managing the collection process of overdue accounts and reducing the company's bad debt. This role involves interacting with clients to collect payments, negotiate repayment plans, and ensure timely receivables to maintain cash flow. The Debt Collection Officer will work closely with the finance and accounts departments to report on outstanding debts and contribute to overall financial health.
Key Responsibilities
- Contact customers via phone, email, or letter to remind them of overdue payments and negotiate repayment plans.
- Maintain accurate records of communications and payment agreements in company databases.
- Investigate and resolve customer inquiries regarding payments and account discrepancies.
- Review accounts receivable aging reports and prioritize follow-ups on overdue accounts.
- Develop and implement effective collection strategies while adhering to legal and ethical standards.
- Work towards achieving collection targets and KPIs set by the management.
- Keep detailed records of each collection action, including customer interactions and agreements.
- Liaise with legal advisors when necessary for collection of disputed accounts.
- Provide feedback and insights on common payment issues to help the company improve its services and payment processes.
- Assist in reporting collection results to management and provide recommendations for improvement.
Qualifications
- Bachelor’s degree in Finance, Business Administration, or related field.
- 3–5 years of experience in debt collection, credit control, or financial services.
Skills & Competencies
- Strong negotiation and persuasion skills.
- Excellent communication skills in Arabic and English, both written and verbal.
- Proficient in Microsoft Office Suite and experience with accounting or collection software.
- Good analytical skills to assess customer creditworthiness and payment risk.
- Ability to handle challenging conversations calmly and professionally.
- Strong organizational skills and attention to detail.
- Ability to work independently and meet collection targets.
Key Personal Attributes
- High level of integrity and ethical standards.
- Customer-focused and service-oriented mindset.
- Ability to work under pressure and manage multiple deadlines.
Frequently Asked Questions
Is the salary disclosed for the Debt Collection Officer position at Matar Al Baqmi Holding Company?
The salary for this Debt Collection Officer role at Matar Al Baqmi Holding Company is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Debt Collection Officer position at Matar Al Baqmi Holding Company located?
This Debt Collection Officer role at Matar Al Baqmi Holding Company is based in Dammam, Eastern Province, Saudi Arabia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Debt Collection Officer role at Matar Al Baqmi Holding Company full-time or part-time?
This is listed as a Full time position. It is posted as a Debt Collection Officer role in the Finance department at Matar Al Baqmi Holding Company.
Which team or department does the Debt Collection Officer at Matar Al Baqmi Holding Company belong to?
This Debt Collection Officer position is part of the Finance department at Matar Al Baqmi Holding Company. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Debt Collection Officer position at Matar Al Baqmi Holding Company?
Click the "Apply Now" button on this page. You will be redirected to Matar Al Baqmi Holding Company's official application portal hosted on workable where you can submit your application directly.
When was the Debt Collection Officer job at Matar Al Baqmi Holding Company posted?
This Debt Collection Officer position at Matar Al Baqmi Holding Company was posted on Jan 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Debt Collection Officer
Matar Al Baqmi Holding Company
You'll be redirected to Matar Al Baqmi Holding Company's official application page on workable.