AT&T B2B Ordering Specialist
wFc87dH6um33yADnhxDXvR· Treantly VA
About this role
Role Summary
We are an AT&T-authorized solution provider in the AT&T Partner Channel. This back-office role manages the full order lifecycle for business accounts from quote generation to order submission, provisioning, and issue resolution. This is strictly a B2B role. Candidates with primarily residential/B2C experience will not be considered.
Key Responsibilities
- Generate quotes and place orders for business accounts using the Quote and Order Tool
- Submit orders via Sales Express and ASAP with accuracy and urgency
- Place Wireline orders through OPUS end-to-end
- Manage business account data in Salesforce CRM — orders, contacts, and account activity
- Apply contract-specific pricing for each business account (not standard listed rates)
- Handle billing inquiries, adjustments, and disputes for business clients via RDS
- Independently troubleshoot and resolve system bugs in Quote and Order, Sales Express, ASAP, and OPUS
- Coordinate in real time with Account Executives to process orders immediately after deal close
- Communicate order status, errors, and amendments to the sales team proactively
Required Tools & Systems
- Quote and Order Tool — business accounts only
- Sales Express
- ASAP
- OPUS (Wireline ordering)
- Salesforce CRM
- RDS — Reduced Data Set (billing disputes)
- AT&T Business Direct / Business Center
- Order Status Manager (OSM)
Required Qualifications
Experience
- 5+ years AT&T back-office experience — 100% business account (B2B) focus
- Hands-on daily use of Quote and Order Tool for business orders (not residential)
- Proven experience with Sales Express, ASAP, and OPUS for B2B order placement
- Billing dispute experience via RDS for business accounts
- AT&T Partner Channel or authorized dealer experience preferred
Skills
- Expert-level proficiency in AT&T B2B ordering systems
- Knowledge of AT&T Wireline and Mobility product portfolio for business clients
- Understanding of business account requirements: EIN, CRU, contract pricing, multi-line setups
- Salesforce CRM proficiency
- Self-sufficient troubleshooter — resolves issues without escalation
- High urgency and accuracy under pressure — key metrics are time to order and order accuracy
- Opportunities for growth and advancement
- Competitive compensation package
- Healthcare HMO (Maxicare) after the three-month probationary period
Work Hours:
- Full-time, EST business hours, Remote
Frequently Asked Questions
Is the salary disclosed for the AT&T B2B Ordering Specialist position at wFc87dH6um33yADnhxDXvR?
The salary for this AT&T B2B Ordering Specialist role at wFc87dH6um33yADnhxDXvR is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the AT&T B2B Ordering Specialist job at wFc87dH6um33yADnhxDXvR remote?
Yes, this AT&T B2B Ordering Specialist position at wFc87dH6um33yADnhxDXvR is remote, with team members based in Philippines, TELECOMMUTE. You can work from home or anywhere in the supported regions.
Is the AT&T B2B Ordering Specialist role at wFc87dH6um33yADnhxDXvR full-time or part-time?
This is listed as a Full time position. It is posted as a AT&T B2B Ordering Specialist role in the Treantly VA department at wFc87dH6um33yADnhxDXvR.
Which team or department does the AT&T B2B Ordering Specialist at wFc87dH6um33yADnhxDXvR belong to?
This AT&T B2B Ordering Specialist position is part of the Treantly VA department at wFc87dH6um33yADnhxDXvR. See the full job description for more information about the team structure and responsibilities.
How do I apply for the AT&T B2B Ordering Specialist position at wFc87dH6um33yADnhxDXvR?
Click the "Apply Now" button on this page. You will be redirected to wFc87dH6um33yADnhxDXvR's official application portal hosted on workable where you can submit your application directly.
When was the AT&T B2B Ordering Specialist job at wFc87dH6um33yADnhxDXvR posted?
This AT&T B2B Ordering Specialist position at wFc87dH6um33yADnhxDXvR was posted on May 8, 2026. Apply as soon as possible — early applications are often reviewed first.
AT&T B2B Ordering Specialist
wFc87dH6um33yADnhxDXvR
You'll be redirected to wFc87dH6um33yADnhxDXvR's official application page on workable.