Senior Microsoft Engineer
Zaintech· Technology & Delivery
About this role
The Senior Microsoft Engineer will lead the resolution of complex technical issues across Microsoft platforms. This role involves deep technical troubleshooting, mentoring junior engineers, and collaborating with cross-functional teams to ensure service excellence. The ideal candidate will have a strong background in Microsoft technologies, excellent communication skills, and a proactive approach to problem-solving.
Responsibilities:
- Own and resolve escalated technical issues related to Microsoft 365, Azure, Windows Server, and Active Directory.
- Perform root cause analysis and implement long-term solutions to recurring problems.
- Collaborate with Microsoft Premier Support and internal engineering teams for critical issue resolution.
- Develop and maintain technical documentation, SOPs, and knowledge base articles.
- Mentor and guide L1 and L2 support engineers, fostering a culture of continuous learning.
- Lead incident response for high-impact outages and participate in on-call rotations.
- Contribute to system design reviews and provide input on infrastructure improvements.
- Bachelor's degree in Computer Science or related field.
- 5+ years of experience in technical support, with at least 2 years in a senior or escalation role.
- Deep expertise in Microsoft 365, Azure AD, Intune, Windows Server, and PowerShell scripting.
- Strong understanding of networking concepts (DNS, DHCP, VPN, TCP/IP).
- Experience with ITSM tools (e.g., ServiceNow, Jira) and ticket lifecycle management.
- Preferred Certifications:
- Microsoft Certified: Azure Administrator Associate (AZ-104).
- Microsoft Certified: Modern Desktop Administrator Associate.
- Microsoft Certified: Azure Solutions Architect Expert (a plus).
Frequently Asked Questions
Is the salary disclosed for the Senior Microsoft Engineer position at Zaintech?
The salary for this Senior Microsoft Engineer role at Zaintech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Microsoft Engineer position at Zaintech located?
This Senior Microsoft Engineer role at Zaintech is based in New Cairo City, Cairo Governorate, Egypt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Microsoft Engineer role at Zaintech full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Microsoft Engineer role in the Technology & Delivery department at Zaintech.
Which team or department does the Senior Microsoft Engineer at Zaintech belong to?
This Senior Microsoft Engineer position is part of the Technology & Delivery department at Zaintech. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Microsoft Engineer position at Zaintech?
Click the "Apply Now" button on this page. You will be redirected to Zaintech's official application portal hosted on workable where you can submit your application directly.
When was the Senior Microsoft Engineer job at Zaintech posted?
This Senior Microsoft Engineer position at Zaintech was posted on Feb 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Microsoft Engineer
Zaintech
You'll be redirected to Zaintech's official application page on workable.