Incident Manager
Zaintech· Technology & Delivery
About this role
The Incident Manager is responsible for overseeing the end-to-end management of incidents impacting cloud and infrastructure services, including AWS, Azure, and OCI environments.
This role ensures rapid restoration of services, effective communication with stakeholders, and continuous improvement through post-incident analysis.
Responsibilities:
- Own and manage the full incident lifecycle from detection to closure.
- Act as the central command point during major (P1/P2) incidents.
- Coordinate cross-functional teams including cloud, network and Infrastructure teams as well as CSMs.
- Ensure timely incident triage, escalation, and resolution.
- Lead incident bridges, war rooms, and crisis calls.
- Ensure accurate and timely communication to stakeholders and leadership.
- Track incidents against SLAs and ensure compliance with operational targets.
- Drive root cause analysis (RCA) and post-incident reviews (PIRs).
- Identify recurring issues and recommend preventive and corrective actions.
- Maintain and improve incident management processes, playbooks, and runbooks.
- Ensure proper documentation and ticket updates in ITSM tools.
- Support audits, reporting, and service improvement initiatives.
- 5+ years of experience in IT operations, cloud, or infrastructure roles.
- 2+ years of experience in Incident or Major Incident Management.
- ITIL Foundation or ITIL Intermediate (Incident Management) certification preferred.
- Cloud certifications (AWS, Azure, OCI) are a plus.
- Strong understanding of cloud platforms (AWS, Azure, OCI) and Private cloud operations.
- Familiarity with monitoring, alerting, and logging tools.
- Good understanding of infrastructure components (compute, storage, networking, IAM).
- Ability to assess technical impact and prioritize incidents effectively.
- Experience with ITSM tools (ServiceNow, Jira, Remedy, etc.).
- Strong knowledge of ITIL Incident and Major Incident Management processes.
Frequently Asked Questions
Is the salary disclosed for the Incident Manager position at Zaintech?
The salary for this Incident Manager role at Zaintech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Incident Manager position at Zaintech located?
This Incident Manager role at Zaintech is based in New Cairo City, Cairo Governorate, Egypt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Incident Manager role at Zaintech full-time or part-time?
This is listed as a Full time position. It is posted as a Incident Manager role in the Technology & Delivery department at Zaintech.
Which team or department does the Incident Manager at Zaintech belong to?
This Incident Manager position is part of the Technology & Delivery department at Zaintech. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Incident Manager position at Zaintech?
Click the "Apply Now" button on this page. You will be redirected to Zaintech's official application portal hosted on workable where you can submit your application directly.
When was the Incident Manager job at Zaintech posted?
This Incident Manager position at Zaintech was posted on Feb 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Incident Manager
Zaintech
You'll be redirected to Zaintech's official application page on workable.