Team Lead - IT Tele Sales
Zaintech· Products & Marketing
About this role
The Team Leader – Tele Sales is responsible for leading a high-performing SMB sales development team focused on account growth, upsell revenue, cross-sell opportunities, and new SMB customer acquisition. The role combines frontline sales leadership with hands-on commercial engagement, ensuring consistent pipeline generation, deal conversion, and revenue growth across assigned SMB accounts.
Working closely with Sales leadership and Account Managers, the Team Leader drives performance across the SMB portfolio while fostering a results-oriented, customer-centric, and high-performance sales culture.
Responsibilities:
Sales Leadership & Team Management
- Lead, coach, and manage a team of Tele Sales Executives / SDRs responsible for SMB account management and lead generation
- Drive overall team performance across: Upsell revenue, Cross-sell opportunities, and New SMB customer acquisition
- Conduct regular coaching sessions, call reviews, and performance feedback discussions
- Foster a performance-driven and customer-focused team culture aligned with business objectives
Pipeline & Revenue Growth
- Drive account growth strategies across the SMB portfolio in collaboration with Sales leadership
- Ensure disciplined pipeline generation, progression, and deal closure across the team
- Monitor account expansion opportunities and ensure timely execution of upsell and cross-sell initiatives
- Personally engage in strategic or high-value SMB opportunities where required
- Support the team in improving conversion rates and accelerating pipeline movement
Sales Operations & CRM Management
- Ensure strong adherence to CRM hygiene, reporting accuracy, and forecasting discipline using Salesforce or similar platforms
- Monitor team activity metrics and pipeline health to ensure alignment with targets and KPIs
- Maintain visibility on account performance, pipeline coverage, and sales progression across the SMB portfolio
- Support data-driven decision-making through accurate reporting and sales insights
Cross-Functional Collaboration
- Work closely with Account Managers and Sales leadership on: Account planning, Opportunity prioritization, and Revenue growth initiatives
- Collaborate with internal stakeholders to ensure alignment on customer engagement and commercial priorities
- Support continuous improvement of SMB sales processes and customer engagement approaches
- 4–7 years of experience in: B2B sales, Inside sales, SMB account management, Lead generation environments
- Proven track record in: Upselling, Cross-selling, Closing SMB and short-cycle sales opportunities
- Prior experience leading, mentoring, or coaching sales teams (formal or informal leadership experience)
- Strong understanding of ICT, technology services, or digital solutions sales is preferred
- Hands-on experience with Salesforce or similar CRM platforms
- Bachelor’s degree in business administration, Marketing, Sales, Information Technology, or a related field.
Frequently Asked Questions
Is the salary disclosed for the Team Lead - IT Tele Sales position at Zaintech?
The salary for this Team Lead - IT Tele Sales role at Zaintech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Team Lead - IT Tele Sales position at Zaintech located?
This Team Lead - IT Tele Sales role at Zaintech is based in New Cairo City, Cairo Governorate, Egypt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Team Lead - IT Tele Sales role at Zaintech full-time or part-time?
This is listed as a Full time position. It is posted as a Team Lead - IT Tele Sales role in the Products & Marketing department at Zaintech.
Which team or department does the Team Lead - IT Tele Sales at Zaintech belong to?
This Team Lead - IT Tele Sales position is part of the Products & Marketing department at Zaintech. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Team Lead - IT Tele Sales position at Zaintech?
Click the "Apply Now" button on this page. You will be redirected to Zaintech's official application portal hosted on workable where you can submit your application directly.
When was the Team Lead - IT Tele Sales job at Zaintech posted?
This Team Lead - IT Tele Sales position at Zaintech was posted on May 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Team Lead - IT Tele Sales
Zaintech
You'll be redirected to Zaintech's official application page on workable.