Senior Network Engineer
Zaintech· Technology & Delivery
About this role
The Senior Network Engineer (L3) role at ZainTECH focuses on managing and optimizing cloud and network infrastructure across the MENA region. It is a hands-on, shift-based position in a multi-tenant environment, requiring strong technical expertise and a customer-focused approach.
The engineer acts as a key escalation point for complex network issues, ensuring high availability, performance, and security. They also collaborate with teams to improve services, share knowledge, and deliver reliable network solutions to enterprise customers.
Responsibilities:
Network Operations & Support
- Troubleshoot, diagnose, and resolve customer incidents and change requests across network and security environments
- Operate within a shift-based support model to ensure continuous service availability
- Maintain high standards of ticket management with accurate updates and SLA adherence
- Provide clear, timely communication to customers and internal stakeholders
Technician Escalation & Expertise
- Act as the L3 escalation point for complex network issues, supporting L1 and L2 engineers
- Provide technical guidance to resolve advanced networking and security challenges
- Manage and follow up on vendor support cases (TAC) to ensure timely resolution
- Support implementation activities including upgrades, patches, and configuration changes
Network Security & Infrastructure Management
- Manage and troubleshoot firewall platforms (FortiGate, Cisco ASA, Palo Alto)
- Support and optimize VPN solutions (SSL VPN, IPSec, MFA/2FA)
- Configure and maintain Web Application Firewalls (WAF) and load balancers (Kemp, FortiADC)
- Perform firewall rule reviews, security audits, and policy optimization
Cloud & Network Technologies
- Support networking within public cloud environments (Azure preferred)
- Troubleshoot hybrid connectivity between cloud and on-premise environments
- Apply strong understanding of network protocols, OSI model, and packet flow analysis
- 5–8+ years of experience in network engineering or managed services environments
- Proven experience in L3 support and escalation handling
- Strong hands-on experience in network security and infrastructure support
- CCNP (minimum requirement)
- Firewall vendor certifications (Fortinet, Palo Alto, etc.) are desirable
- Public cloud certifications (Azure preferred) are an advantage
Frequently Asked Questions
Is the salary disclosed for the Senior Network Engineer position at Zaintech?
The salary for this Senior Network Engineer role at Zaintech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Network Engineer position at Zaintech located?
This Senior Network Engineer role at Zaintech is based in New Cairo City, Cairo Governorate, Egypt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Network Engineer role at Zaintech full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Network Engineer role in the Technology & Delivery department at Zaintech.
Which team or department does the Senior Network Engineer at Zaintech belong to?
This Senior Network Engineer position is part of the Technology & Delivery department at Zaintech. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Network Engineer position at Zaintech?
Click the "Apply Now" button on this page. You will be redirected to Zaintech's official application portal hosted on workable where you can submit your application directly.
When was the Senior Network Engineer job at Zaintech posted?
This Senior Network Engineer position at Zaintech was posted on Apr 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Network Engineer
Zaintech
You'll be redirected to Zaintech's official application page on workable.