Onboarding Analyst

We’re DF Capital – a specialist bank providing award-winning commercial finance, retail finance, and savings products to consumers and small businesses.

Based in Manchester, we serve thousands of customers across the UK and into Europe, supporting their ambitions with tailored financial solutions.

We help our customers realise their ambitions by doing things differently – combining the agility and innovation of a specialist lender with the security and service standards of a regulated bank. Whether it’s flexible lending structures or straightforward savings options, we focus on what matters most to our customers.

In 2025, we launched DF Capital Retail Finance – a subsidiary of DF Capital Bank Limited – to offer specialist hire purchase solutions to retail customers.

Our goal is simple: to do the absolute best for our customers, our communities, and each other.

An exciting position as an Onboarding Analyst has recently arisen here at DF Capital. It’s a great time to join the team, as we look to contribute towards the continued growth of the company.

As an Onboarding Analyst, you will work closely with the Financial Crime Manager to facilitate prompt but safe onboardings as well as the ongoing monitoring and management of our commercial & retail customers. If you are confident, personable, enthusiastic and hardworking individual with experience in onboarding/KYC/AML this role is for you.

RESPONSIBILITIES AND DUTIES:

At DF Capital, we're passionate about providing our employees with the right training and support to excel in their roles and future careers. We believe that with the right attitude and drive, success is inevitable. This role offers the opportunity to work in a fast-paced, agile environment where customer-centricity and agility are at the core of everything we do.

Key Responsibilities:

·        Conduct initial screening of both commercial and retail customers in order to produce customer risk assessments

·        Complete periodic and ongoing reviews of existing customers according to schedule and “trigger” events in-life.

·        Review, investigate, and resolve Transaction Monitoring alerts

·        Effectively update and manage customer information as instructed in adherence to internal processes

·        Conduct investigations into potential fraudulent, terrorist, or suspicious activity, the implementation of Anti Bribery and Corruption and Sanctions policies

·        Effectively monitor financial crime and fraud risk indicators

·        Collaborate with and manage internal stakeholders across from across the business to ensure positive customer outcomes

·        Ability to support the Financial Crime Manager in managing workflow and producing MI

·        Drive process improvements and assist in the managing and updating of internal procedural documents

·        Meet Service Level Agreements for processes as specified by the Financial Crime Manager

This is a dynamic, fast-moving role where your ability to move quickly, adapt to changing demands, and put customers first will make all the difference. If you’re ready to thrive in an environment where speed and customer-centricity are key, we want to hear from you.

The Onboarding Analyst is a key role focused on delivering a swift and smooth onboarding process for our commercial and retail customers while also ensuring the bank onboards its customers safely and in adherence with its Fraud, AML and KYC policies and procedures.

Explaining requirements clearly to internal and external customers will be key to ensure we get things right first time, while also having a keen eye for detail will make the journey a seamless experience for our customers.

Experience

• Onboarding/KYC/AML knowledge or experience within a financial services business essential
• Consumer lending industry experience preferrable
• High numeracy and literacy skills
• Excellent communication skills
• Preferably degree educated
• Proficient in Microsoft Office
• Experience using customer screening, transaction monitoring or other specialist fin-crime software highly beneficial

• 10% Employer pension contribution
• 30-day annual leave entitlement plus Bank/Public Holidays
• Free Gym Membership
• Discretionary annual bonus
• Discretionary share awards
• Life Assurance
• Income Protection
• Save As You Earn company share acquisition scheme
• Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
• 4 days of paid Volunteering leave to support our local communities
• Vibrant office location in the lively city centre of Manchester.