C004950 Service Level Manager (NS) - TUE 30 Jun
About this role
Deadline Date: Tuesday 30 June 2026
Requirement: Service Level Manager
Location: Braine-l'Alleud, BE
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 836
Required Start Date: 3 August 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Duties & Role:
- Responsible for monitoring end to end provision of services, ensuring that all Service Delivery entities are properly engaged in the delivery of services and providing value.
- Establishes necessary communication with Service Delivery Managers, Customers, Account Managers, Data Analysts and any other stakeholders.
- Contributes into SLA preparation and negotiations
- Develops KPIs and associates with the SLA target levels.
- Communicates with SDMs, customers and any other stakeholders and maintaining common agreement.
- Manages Agency wide KPI Catalogue
- Encourages collaboration between Service Delivery entities and performs proactive customer reviews in cooperation with Demand Management and the Service Owners.
- Main point of contact to the customer for any activities related to the Service Levels.
- Makes sure that agreed KPIs are monitored and reported.
- Translates the KPI requirements into technical terms so that KPI reporting can be automated.
- Provide guidance to the stakeholders
Skills, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- A university degree in a relevant scientific or engineering discipline equivalent to a BSc or 5 years of relevant experience
- Sound knowledge of Service Design, Transition and Operation processes with proved experience on one of these processes;
- Sound knowledge, or experience, on Projects/Programmes/Services management best practices from a lifecycle approach;
- Experience in resource management, including the planning for and allocation of resources in organizations;
- Excellent communication skills. Proven ability to effectively communicate orally and in writing, with good briefing skills;
- Advanced organizational skills and analytical approach to problem solving Desirable Experience and Education:
- ITIL v3 or higher Certificate
Frequently Asked Questions
Is the salary disclosed for the C004950 Service Level Manager (NS) - TUE 30 Jun position at rxTcVwBJTwXzUuxD5bzFUW?
The salary for this C004950 Service Level Manager (NS) - TUE 30 Jun role at rxTcVwBJTwXzUuxD5bzFUW is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the C004950 Service Level Manager (NS) - TUE 30 Jun position at rxTcVwBJTwXzUuxD5bzFUW located?
This C004950 Service Level Manager (NS) - TUE 30 Jun role at rxTcVwBJTwXzUuxD5bzFUW is based in Braine-l'Alleud, Wallonia, Belgium. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the C004950 Service Level Manager (NS) - TUE 30 Jun role at rxTcVwBJTwXzUuxD5bzFUW full-time or part-time?
This is listed as a Contract position. It is posted as a C004950 Service Level Manager (NS) - TUE 30 Jun role in the AAS department at rxTcVwBJTwXzUuxD5bzFUW.
Which team or department does the C004950 Service Level Manager (NS) - TUE 30 Jun at rxTcVwBJTwXzUuxD5bzFUW belong to?
This C004950 Service Level Manager (NS) - TUE 30 Jun position is part of the AAS department at rxTcVwBJTwXzUuxD5bzFUW. See the full job description for more information about the team structure and responsibilities.
How do I apply for the C004950 Service Level Manager (NS) - TUE 30 Jun position at rxTcVwBJTwXzUuxD5bzFUW?
Click the "Apply Now" button on this page. You will be redirected to rxTcVwBJTwXzUuxD5bzFUW's official application portal hosted on workable where you can submit your application directly.
When was the C004950 Service Level Manager (NS) - TUE 30 Jun job at rxTcVwBJTwXzUuxD5bzFUW posted?
This C004950 Service Level Manager (NS) - TUE 30 Jun position at rxTcVwBJTwXzUuxD5bzFUW was posted on Jun 15, 2026. Apply as soon as possible — early applications are often reviewed first.
C004950 Service Level Manager (NS) - TUE 30 Jun
rxTcVwBJTwXzUuxD5bzFUW
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