C004927 Business Analyst (NaaS) (NS) - THU 25 Jun
About this role
Deadline Date: Thursday 25 June 2026
Requirement: Business Analyst (NaaS)
Location: The Hague, NL
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 418
Required Start Date: 1 August 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Duties & Role:
- Track, analyze, and report SLA and KPI performance across customers and services.
- Identify service risks, trends, breaches, and improvement opportunities through regular reporting.
- Work closely with account managers to support customer reviews, renewals, and commercial discussions.
- Validate billing data to ensure invoicing reflects the correct number of managed devices, services, and contract scope.
- Maintain accurate service inventories, commercial records, and contract-related data.
- Coordinate with partners to secure best pricing, discounts, rebates, and commercial terms.
- Support procurement, renewals, and partner compliance requirements.
- Build dashboards and reports for leadership covering performance, revenue, margin, and operational trends.
- Support forecasting, budgeting, and business planning activities.
- Drive process improvements to increase efficiency, reporting accuracy, and commercial governance.
- Act as key liaison between operations, finance, sales, account management, and external partners.
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO SECRET security clearance
- Master's degree in Economics, Finance or Engineering.
- 5+ years of experience as a Business Analyst, or similar commercial/operations role.
- Strong experience tracking and reporting SLA / KPI performance across managed services environments.
- Proven experience working with account managers, customers, and internal stakeholders.
- Strong understanding of billing validation, invoicing controls, asset counts, and revenue assurance.
- Experience managing customer service, vendor and partner relationships, including commercial reviews and renewals.
- Strong analytical skills using Excel, Power BI, or similar reporting tools.
- Experience with CRM such as ServiceNow, Salesforce, SAP, or similar.
- Experience with international projects is a plus.
- Excellent time management, vendor management, and negotiation skills.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
- Certifications (at least 2 from the following): ITILv4, Prince2 Foundations, ServiceNow, Time Management, PowerBI, Vendor Management, MSP, Scrum,
Frequently Asked Questions
Is the salary disclosed for the C004927 Business Analyst (NaaS) (NS) - THU 25 Jun position at rxTcVwBJTwXzUuxD5bzFUW?
The salary for this C004927 Business Analyst (NaaS) (NS) - THU 25 Jun role at rxTcVwBJTwXzUuxD5bzFUW is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the C004927 Business Analyst (NaaS) (NS) - THU 25 Jun position at rxTcVwBJTwXzUuxD5bzFUW located?
This C004927 Business Analyst (NaaS) (NS) - THU 25 Jun role at rxTcVwBJTwXzUuxD5bzFUW is based in The Hague, South Holland, Netherlands. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the C004927 Business Analyst (NaaS) (NS) - THU 25 Jun role at rxTcVwBJTwXzUuxD5bzFUW full-time or part-time?
This is listed as a Contract position. It is posted as a C004927 Business Analyst (NaaS) (NS) - THU 25 Jun role in the AAS department at rxTcVwBJTwXzUuxD5bzFUW.
Which team or department does the C004927 Business Analyst (NaaS) (NS) - THU 25 Jun at rxTcVwBJTwXzUuxD5bzFUW belong to?
This C004927 Business Analyst (NaaS) (NS) - THU 25 Jun position is part of the AAS department at rxTcVwBJTwXzUuxD5bzFUW. See the full job description for more information about the team structure and responsibilities.
How do I apply for the C004927 Business Analyst (NaaS) (NS) - THU 25 Jun position at rxTcVwBJTwXzUuxD5bzFUW?
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When was the C004927 Business Analyst (NaaS) (NS) - THU 25 Jun job at rxTcVwBJTwXzUuxD5bzFUW posted?
This C004927 Business Analyst (NaaS) (NS) - THU 25 Jun position at rxTcVwBJTwXzUuxD5bzFUW was posted on Jun 12, 2026. Apply as soon as possible — early applications are often reviewed first.
C004927 Business Analyst (NaaS) (NS) - THU 25 Jun
rxTcVwBJTwXzUuxD5bzFUW
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