IT Infrastructure System Associate
uc6Ud8fmqnr2hDiH9kTaTE· Zain Cash Engineering
About this role
We are seeking a skilled IT Infrastructure Systems Associate with 1–3 years of experience to provide technical assistance to end users, troubleshoot hardware and software issues, and support server maintenance activities. The ideal candidate will have hands-on experience with Windows and Linux server environments, strong problem-solving skills, and excellent customer service abilities.
Responsibilities
- Provide first and second-level IT support via phone, email, chat, or in-person.
- Troubleshoot and resolve hardware, software, and network issues (Windows, macOS, Office 365, etc.).
- Assist with Windows server administration and Linux OS administration (user management, permissions, backups, updates).
- Install, configure, and maintain laptops, printers, and peripherals.
- Manage Active Directory, DNS, DHCP, and Group Policy in a Windows server environment.
- Document IT incidents and resolutions in a ticketing system (e.g., Workflow, K2).
- Assist with network troubleshooting (LAN/WAN, VPN, Wi-Fi).
- Support virtualization technologies (VMware, Hyper-V) as needed.
- Educate users on IT best practices and security policies.
- Collaborate with senior IT staff on infrastructure projects
- 1-3 years of experience in system Admin, IT Support, with expertise in Windows Server, Active Directory, Azure Active Directory (Azure AD), AD Connect, and Linux OS administration
- Bachelor’s degree in computer science, Information Technology, or a related field.
Preferred Skills
- Hands-On experience with Windows Server (2016/2019/2022) and/or Linux servers.
- Knowledge of Active Directory, Group Policies, PowerShell commands, Azure AD, and Office 365 administration.
- Familiarity with ticketing systems and ITIL processes.
- Basic understanding of networking concepts (TCP/IP, DNS, VPN, firewalls).
- Experience with remote desktop support tools (SCCM, Microsoft Intune, RDP).
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
Frequently Asked Questions
Is the salary disclosed for the IT Infrastructure System Associate position at uc6Ud8fmqnr2hDiH9kTaTE?
The salary for this IT Infrastructure System Associate role at uc6Ud8fmqnr2hDiH9kTaTE is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Infrastructure System Associate position at uc6Ud8fmqnr2hDiH9kTaTE located?
This IT Infrastructure System Associate role at uc6Ud8fmqnr2hDiH9kTaTE is based in Amman, Amman Governorate, Jordan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Infrastructure System Associate role at uc6Ud8fmqnr2hDiH9kTaTE full-time or part-time?
This is listed as a Full time position. It is posted as a IT Infrastructure System Associate role in the Zain Cash Engineering department at uc6Ud8fmqnr2hDiH9kTaTE.
Which team or department does the IT Infrastructure System Associate at uc6Ud8fmqnr2hDiH9kTaTE belong to?
This IT Infrastructure System Associate position is part of the Zain Cash Engineering department at uc6Ud8fmqnr2hDiH9kTaTE. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Infrastructure System Associate position at uc6Ud8fmqnr2hDiH9kTaTE?
Click the "Apply Now" button on this page. You will be redirected to uc6Ud8fmqnr2hDiH9kTaTE's official application portal hosted on workable where you can submit your application directly.
When was the IT Infrastructure System Associate job at uc6Ud8fmqnr2hDiH9kTaTE posted?
This IT Infrastructure System Associate position at uc6Ud8fmqnr2hDiH9kTaTE was posted on Jun 17, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Infrastructure System Associate
uc6Ud8fmqnr2hDiH9kTaTE
You'll be redirected to uc6Ud8fmqnr2hDiH9kTaTE's official application page on workable.