Warehouse Administrator & Customer Service Agent
Zendbox· Operations
About this role
Zendbox, a leader in eCommerce fulfilment, is seeking enthusiastic and dedicated Warehouse based Administrator and Customer Service Agent who will provide exceptional support to our clients. Our mission is to enhance the customer journey by delivering top-notch service while maintaining the highest standards of operational excellence.
Key Responsibilities:
- Act as the first point of contact for customers, resolving inquiries and issues via email, phone, and chat.
- Provide timely and accurate information regarding order processing, shipping, and product availability.
- Collaborate with internal teams to address customer concerns and escalate issues as necessary.
- Document customer interactions and update records to ensure accurate tracking of inquiries.
- Complete stock investigations and investigate warehouse errors, identifying corrective actions where appropriate.
What you’ll bring:
- A proactive, can-do attitude with a strong customer-first mindset
- Good IT skills, including Microsoft Word and Excel
- Excellent attention to detail
- Previous warehouse experience (preferred but not essential)
- Experience with warehouse management systems (preferred but not essential)
- Strong communication skills with the ability to respond to customer queries promptly and professionally
- A solid work ethic, high reliability, and a consistent focus on accuracy
What We Offer:
- A dynamic, fast-paced work environment
- Opportunities for training and professional development
- Competitive salary and benefits package
- A supportive team culture that values your contributions
Frequently Asked Questions
Is the salary disclosed for the Warehouse Administrator & Customer Service Agent position at Zendbox?
The salary for this Warehouse Administrator & Customer Service Agent role at Zendbox is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Warehouse Administrator & Customer Service Agent position at Zendbox located?
This Warehouse Administrator & Customer Service Agent role at Zendbox is based in Paddock Wood, England, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Warehouse Administrator & Customer Service Agent role at Zendbox full-time or part-time?
This is listed as a Full time position. It is posted as a Warehouse Administrator & Customer Service Agent role in the Operations department at Zendbox.
Which team or department does the Warehouse Administrator & Customer Service Agent at Zendbox belong to?
This Warehouse Administrator & Customer Service Agent position is part of the Operations department at Zendbox. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Warehouse Administrator & Customer Service Agent position at Zendbox?
Click the "Apply Now" button on this page. You will be redirected to Zendbox's official application portal hosted on workable where you can submit your application directly.
When was the Warehouse Administrator & Customer Service Agent job at Zendbox posted?
This Warehouse Administrator & Customer Service Agent position at Zendbox was posted on Sep 1, 2025. Apply as soon as possible — early applications are often reviewed first.
Warehouse Administrator & Customer Service Agent
Zendbox
You'll be redirected to Zendbox's official application page on workable.