First Line Support

atlasinsurancemalta· Information Systems
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📍 Ta' Xbiex, Malta, MaltaFull Time

About this role

The Role


Our IT team is growing and we’re currently looking to recruit a 1st Line Support to be the first point of contact for our colleagues’ IT needs. If you enjoy problem-solving, helping people, and working within a collaborative and supportive team, then Atlas is the right place for you. Previous IT experience is helpful, but not essential – we provide full on-the-job training to help you grow. With time, your expertise will become essential to supporting our IT environment and you’ll have the chance to build a career in technology.

 

About You


You’re approachable, patient, and enjoy helping others, have good communication skills and an eye for detail. You find teamwork motivating and are eager to learn new skills.

 

Key Responsibilities


  • Act as the first point of contact for IT-related queries (phone, email, helpdesk).
  • Accurately log incidents and service requests in the helpdesk system.
  • Diagnose and resolve common hardware, software, and network issues.
  • Provide support for Microsoft 365, email, user accounts, and password resets.
  • Set up and configure laptops, desktops, mobile devices, and peripherals.
  • Escalate unresolved issues to 2nd Line Support or relevant teams with detailed documentation.
  • Maintain a high standard of customer service and communication with end users.
  • Follow IT policies and procedures, including security and data protection.


Job Requirements


  • Strong customer service and communication skills.
  • Basic knowledge of Windows OS, Microsoft 365, and common business applications.
  • Familiarity with helpdesk/ticketing systems.
  • Ability to troubleshoot basic IT issues.
  • Previous IT support experience is desirable, but not mandatory.


About Us


#TeamAtlas reflects our commitment to crafting the right environment that empowers employees to provide the best possible services and products to our clients by continually investing in their wellbeing.


We offer reduced summer hours, sponsorships for professional qualifications and training, health insurance, and staff discounts amongst others.


#TeamAtlas is an equal opportunity employer committed to excellence, development and empowerment.


Please read our Recruitment Privacy Policy, found here before applying.


Application deadline: 30th June 2026

Frequently Asked Questions

Is the salary disclosed for the First Line Support position at atlasinsurancemalta?
The salary for this First Line Support role at atlasinsurancemalta is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the First Line Support position at atlasinsurancemalta located?
This First Line Support role at atlasinsurancemalta is based in Ta' Xbiex, Malta, Malta. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the First Line Support role at atlasinsurancemalta full-time or part-time?
This is listed as a Full Time position. It is posted as a First Line Support role in the Information Systems department at atlasinsurancemalta.
Which team or department does the First Line Support at atlasinsurancemalta belong to?
This First Line Support position is part of the Information Systems department at atlasinsurancemalta. See the full job description for more information about the team structure and responsibilities.
How do I apply for the First Line Support position at atlasinsurancemalta?
Click the "Apply Now" button on this page. You will be redirected to atlasinsurancemalta's official application portal hosted on bamboohr where you can submit your application directly.
When was the First Line Support job at atlasinsurancemalta posted?
This First Line Support position at atlasinsurancemalta was posted on Apr 9, 2026. Apply as soon as possible — early applications are often reviewed first.
First Line Support
atlasinsurancemalta
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