Customer Experience Associate

atlasinsurancemalta· Customer Experience
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📍 Hybrid📍 Ta' Xbiex, Malta, MaltaFull Time

About this role

Join Our Team as a Customer Experience Associate at Atlas Insurance!


The Customer Experience Associate plays a key role in understanding customer needs, resolving issues effectively, analyzing customer feedback, and collaborating closely with internal teams to drive continuous service improvement.



The successful candidate will contribute directly to delivering an exceptional, consistent, and customer‑centric experience across all touchpoints, ensuring customer satisfaction, retention, and long‑term loyalty.

 

Key Responsibilities

  • Monitor and evaluate customer interactions across multiple channels to ensure quality, consistency, and compliance with service standards.
  • Analyze customer enquiries, complaints, and feedback to identify trends, recurring issues, and recommend opportunities for improvement.
  • Collect and interpret customer insights through surveys, interviews, service reviews, and other feedback mechanisms.
  • Prepare regular reports on customer satisfaction metrics and translate data into clear, actionable insights.
  • Collaborate closely with Client‑Facing Departments and Product Teams to ensure alignment on service standards and customer needs.
  • Ensure compliance with service guidelines, internal policies, and relevant regulatory requirements.
  • Participate in service reviews and training activities to maintain and improve service standards


What We’re Looking For


  • At least 2 years of experience in a customer experience role, preferably across multiple communication channels. 
  • Excellent spoken and written communication skills in both English and Maltese.
  • Familiarity with customer satisfaction metrics, surveys and reporting tools.
  • Strong customer‑centric mindset with a passion for delivering excellent service
  • Good reporting skills with proven ability to understand data and translate insights into practical improvements
  • Strong problem‑solving and complaint‑handling skills with high attention to detail and commitment to compliance
  • Ability to collaborate effectively across departments and with multiple stakeholders


Applications not meeting the above criteria, especially language and experience requirements, will not be considered.


About Us

 

#TeamAtlas reflects our commitment to crafting the right environment that empowers employees to provide the best possible services and products to our clients by continually investing in their wellbeing.

 

We offer reduced summer hours, sponsorships for professional qualifications and training, health insurance, staff discounts, and hybrid work amongst others.


#TeamAtlas is an equal opportunity employer committed to excellence, development and empowerment.

 

Ready to make an impact? Apply now and be part of our success story!


Please read our Recruitment Privacy Policy, found here before applying.


Application deadline: 30th June 2026

Frequently Asked Questions

Is the salary disclosed for the Customer Experience Associate position at atlasinsurancemalta?
The salary for this Customer Experience Associate role at atlasinsurancemalta is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Experience Associate position at atlasinsurancemalta located?
This Customer Experience Associate role at atlasinsurancemalta is based in Hybrid, Ta' Xbiex, Malta, Malta. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Experience Associate role at atlasinsurancemalta full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Experience Associate role in the Customer Experience department at atlasinsurancemalta.
Which team or department does the Customer Experience Associate at atlasinsurancemalta belong to?
This Customer Experience Associate position is part of the Customer Experience department at atlasinsurancemalta. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Experience Associate position at atlasinsurancemalta?
Click the "Apply Now" button on this page. You will be redirected to atlasinsurancemalta's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Experience Associate job at atlasinsurancemalta posted?
This Customer Experience Associate position at atlasinsurancemalta was posted on May 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Experience Associate
atlasinsurancemalta
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