Veterinary Guest Services Representative

Fetch Specialty & Emergency Veterinary Centers· Support Team
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📍 Bonita Springs, Florida, United StatesFull time

About this role

Fetch Specialty & Emergency Veterinary Centers is looking for experienced, talented and caring individuals to join our Guest Services Team in our Bonita Springs hospital.

At Fetch, we are committed to providing exceptional care for pets and their owners. As a family-owned company, we take pride in offering cutting-edge medical treatments alongside compassionate service in a warm, welcoming environment. As we grow, we’re looking for dedicated team members to help us create memorable experiences for our guests and their pets.

Position Overview:
We are seeking a Guest Services Representative to join our growing team as the first point of contact for guests and their pets. In this role, you’ll play a key part in creating a welcoming, professional, and compassionate atmosphere while managing a variety of administrative tasks. Your friendly demeanor and excellent customer service skills will help provide comfort and support to guests during what can be a challenging time for them and their pets.

Key Responsibilities:

  • Greet guests and their pets with warmth and professionalism, ensuring a smooth check-in and check-out process.
  • Answer incoming calls, respond to inquiries, and schedule appointments.
  • Provide accurate and timely information about the hospital’s services and procedures.
  • Maintain accurate client and patient records in our veterinary management software.
  • Facilitate communication between the medical team and pet owners, ensuring they are kept informed of their pet’s care and treatment.
  • Handle payments, invoices, and any necessary follow-up tasks related to billing and accounts.
  • Assist with maintaining a clean and organized reception and waiting area.
  • Ensure a compassionate and supportive experience for guests during their pet’s emergency or specialty care visit.
  • Previous experience in a customer service.
  • Excellent interpersonal and communication skills.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • Comfortable handling emotionally charged situations with empathy and professionalism.
  • Proficient with computers and scheduling software (experience with ezyVet management software is a plus).
  • A passion for animals and their well-being.

    • Health Care Plan (Medical, Dental & Vision)
    • Paid Family Leave (Maternity, Paternity)
    • Safe Harbor 401K with Company Match
    • Life Insurance (Basic, Voluntary & AD&D)
    • Paid Time Off (Vacation, Sick & Personal)
    • Holiday Pay
    • Short Term & Long Term Disability
    • Employee Assistance Program (EAP)
    • Team Member Pet Wellness Plan
    • Team Member Pet Discount
    • Continuing Education
    • Uniform Allowance
    • Tuition Reimbursement

Frequently Asked Questions

Is the salary disclosed for the Veterinary Guest Services Representative position at Fetch Specialty & Emergency Veterinary Centers?
The salary for this Veterinary Guest Services Representative role at Fetch Specialty & Emergency Veterinary Centers is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Veterinary Guest Services Representative position at Fetch Specialty & Emergency Veterinary Centers located?
This Veterinary Guest Services Representative role at Fetch Specialty & Emergency Veterinary Centers is based in Bonita Springs, Florida, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Veterinary Guest Services Representative role at Fetch Specialty & Emergency Veterinary Centers full-time or part-time?
This is listed as a Full time position. It is posted as a Veterinary Guest Services Representative role in the Support Team department at Fetch Specialty & Emergency Veterinary Centers.
Which team or department does the Veterinary Guest Services Representative at Fetch Specialty & Emergency Veterinary Centers belong to?
This Veterinary Guest Services Representative position is part of the Support Team department at Fetch Specialty & Emergency Veterinary Centers. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Veterinary Guest Services Representative position at Fetch Specialty & Emergency Veterinary Centers?
Click the "Apply Now" button on this page. You will be redirected to Fetch Specialty & Emergency Veterinary Centers's official application portal hosted on workable where you can submit your application directly.
When was the Veterinary Guest Services Representative job at Fetch Specialty & Emergency Veterinary Centers posted?
This Veterinary Guest Services Representative position at Fetch Specialty & Emergency Veterinary Centers was posted on May 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Veterinary Guest Services Representative
Fetch Specialty & Emergency Veterinary Centers
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