Head of Sales Operations

First Circle is one of the fastest-growing fintech companies in the Philippines, providing financial services to under-served SMEs. We've already transformed access to credit for thousands of businesses, and now we're building a full-stack neobank offering multi-currency bank accounts, payments, FX, corporate credit cards, and payroll. As we enter this next phase of growth, we're hiring exceptional talent with a track record of excellence to join us in shaping the next chapter.

We're looking for a Head of Sales Operations to lead and scale the operational backbone of our 200+ person sales organisation. The foundation is in place and now we need someone who can take it to the next level: unlock insights, eliminate friction, and build the systems that let our salespeople focus on selling. You'll own the processes, tools, data, and team that keep revenue execution running smoothly.

The ideal candidate has strong problem solving and analytical skills, and is a proven operator who can roll up their sleeves to make things happen. You will be comfortable working with data, eager to tackle tricky problems in ambiguous circumstances, and able to partner with other people and work with senior stakeholders.

First Circle is changing financial services for small businesses in the Philippines. The sky is the limit for someone who wants to get stuck in and make a difference.

Please note: this role will be located in the Philippines. Relocation and sponsorship is available.

What You'll Do

Sales process and pipeline management. Own and continuously improve the end-to-end sales process. Identify bottlenecks and design solutions that increase velocity and conversion.

Forecasting and analytics. Build and maintain the reporting infrastructure that gives leadership clear, trustworthy visibility into pipeline health, team and individual performance, and forecast accuracy. Move the team from reactive reporting to proactive insights.

CRM and tools. Evaluate, implement, and optimize the sales tech stack. Ensure data hygiene, adoption, and integration across systems. You can recommend and drive tooling decisions.

Compensation and incentives. Administer and refine sales compensation plans. Model scenarios, track attainment, and ensure plans drive the right behaviors.

Leadership. Manage and develop a team of 4+ sales ops professionals (admin, analytics, operations). Set clear priorities, build capability, and create a high-performance sales ops culture.

Cross-functional partnership. Work closely with Finance, Marketing, Product, and Customer Success to align on revenue targets, lead flow, compensation design, and customer lifecycle management.

• 5+ years in sales operations, revenue operations, or a closely related function, with at least 2 years managing a team
• Proven track record of scaling sales ops in a fast-growing organization with a large (100+) sales team
• Strong analytical skills — comfortable building models, dashboards, and making data-driven recommendations
• Experience evaluating and implementing CRM and sales tech platforms
• Hands-on approach; you like getting into the details and you will roll up your sleeves to get things done yourself
• Strong communication skills — can translate operational complexity into clear insights and recommendations
• Experience working in the Philippines market is a plus but not required

Nice to Have

• Experience in fintech, lending, or financial services
• Familiarity with SQL, BI tools (Looker, Tableau, etc.), or scripting for automation
• Experience with compensation plan design and administration

• Huge potential for professional growth at a rapidly growing fintech
• Hybrid work set-up: at least 2 days per week in our BGC (central Manila) office; remote the rest of the time.
• Additional perks & benefits including HMO coverage from month one, free catered lunches, MacBook Air provided, monthly fitness allowance, transportation & accommodation allowance, and more.

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