Temporary Operations Supervisor -Home Solutions
expressgroup· CRST- Home Solutions
About this role
NATURE AND SCOPE OF JOB
The Operations Supervisor is responsible for overseeing the day-to-day activities of the customer service associates (CSAs).
This requires a hands-on leader who manages the teams, monitors the processes, and ensures that all operations align with the CRST’s goals and standards.
DESCRIPTION OF DUTIES
- Supervision of ten (10) CSAs (minimum).
- Review and handle all Escalations from the team.
- Producing monthly, weekly, and daily reports for client and internal management.
- Conduct performance scorecard reviews and coaching with the team.
- Conduct and assist with training exercises.
- Management of all administrative tasks relating to the team.
- Outlier management and performance improvement plans
- Accurate timekeeping of the team’s attendance and notifying leadership of any issues or absences.
MINIMUM QUALIFICATION REQUIREMENTS:
- 12 months of experience in a leadership role.
- 1 year of customer service experience.
- 5 successful passes or more at CSEC or equivalent. Diploma preferred.
- Excellent computer and administrative skills.
- Computer literate (Excel, Word, email, Google Docs)
- A strong work ethic.
- Less than 4 attendance points (Abs and NCNS only).
- An average of 85% on Quality in the past three months.
SUPERVISOR SKILLS:
- Excellent verbal and written communication.
- Customer service skills.
- Ability to work well under various stressful and time-sensitive situations.
- Able to multi-task and prioritize assigned tasks in a fast-paced environment.
Frequently Asked Questions
Is the salary disclosed for the Temporary Operations Supervisor -Home Solutions position at expressgroup?
The salary for this Temporary Operations Supervisor -Home Solutions role at expressgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Temporary Operations Supervisor -Home Solutions position at expressgroup located?
This Temporary Operations Supervisor -Home Solutions role at expressgroup is based in Georgetown, n/a, Guyana. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Temporary Operations Supervisor -Home Solutions role at expressgroup full-time or part-time?
This is listed as a Temporary position. It is posted as a Temporary Operations Supervisor -Home Solutions role in the CRST- Home Solutions department at expressgroup.
Which team or department does the Temporary Operations Supervisor -Home Solutions at expressgroup belong to?
This Temporary Operations Supervisor -Home Solutions position is part of the CRST- Home Solutions department at expressgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Temporary Operations Supervisor -Home Solutions position at expressgroup?
Click the "Apply Now" button on this page. You will be redirected to expressgroup's official application portal hosted on bamboohr where you can submit your application directly.
When was the Temporary Operations Supervisor -Home Solutions job at expressgroup posted?
This Temporary Operations Supervisor -Home Solutions position at expressgroup was posted on Jun 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Temporary Operations Supervisor -Home Solutions
expressgroup
You'll be redirected to expressgroup's official application page on bamboohr.