Strategic Account Manager

The Role 

Accurate is on the hunt for a Strategic Account Manager to join our Client Services team! This is a full-time, permanent position for someone who thrives at the intersection of relationships, strategy, and results. In addition to the base salary, this position includes quarterly performance-based bonuses. We welcome applicants located in Edmonton or Calgary to apply, with preference give to Edmonton-based candidates.

In this role, you own the full relationship and success of an assigned portfolio of clients. You’re not just managing accounts. You’re building trusted partnerships, guiding clients through long-term IT strategy, and driving meaningful growth. You understand your clients’ businesses deeply, show up proactively, and bring Accurate Networks’ full value to every conversation. 

You will work closely with Service Delivery, Projects, Procurement, and Sales to ensure every client receives a seamless, high-quality experience, and that opportunities are identified, documented, and converted with discipline and momentum. 

Core Accountabilities 

Client Relationship Management 

• Own the full relationship and success of every client in your portfolio by deeply understanding their business goals, challenges, and growth direction. 

• Initiate at least one meaningful touchpoint per client per month; lower-frequency clients receive a minimum of one formal touchpoint per quarter. 

• Position Accurate Networks as the strategic technology partner for every client. Know their business, not just their IT environment. 

Strategic Planning & QBRs 

• Deliver structured engagement through two tracks: Customer Journey clients (IT Roadmap, Critical Risk Reviews, QBRs, annual budget planning, project pipeline) and Managed Services clients (regular QBRs, Project Charter, IT planning, opportunity tracking). 

• Ensure every client has a documented IT direction, an active budget conversation, and clarity on how technology supports their goals. 

• Run QBRs as decision-focused sessions with documented decisions, commitments, and next steps; not status updates. 

Opportunity Ownership & Revenue Growth 

• Own every opportunity in your portfolio (strategic projects, procurement, IMAC requests), logged and advanced in Autotask with accurate status, probability, and timeline. 

• Present recommendations with confidence, guide clients toward the right investments, and sustain an opportunity-to-project conversion rate of at least 80%. 

• Track project delivery from approval through completion; identify risks early and drive course correction before the client feels the impact. 

CRM Discipline & Autotask Accountability 

• Autotask is the single source of truth. Every interaction, meeting, note, and opportunity must be documented completely and kept current. 

• Maintain zero overdue tickets and update client notes promptly so leadership can understand the status of any account at a glance. 

Issue Escalation & Cross-Functional Delivery 

• Act as the client’s internal champion. Catch and resolve issues before they become complaints; serve as the primary liaison between the client and all internal teams. 

• Communicate client needs, opportunities, and risks proactively across Service Delivery, Projects, and Sales. Participate in project handoffs and delivery updates. 

• Surface client stories, testimonials, and event opportunities for marketing; bring current client insights and pipeline status to internal meetings. 

The Qualifications 

You’ll be a great fit for this role if you have the following traits and qualifications: 

• You have 3+ years of experience in account management, client success, or a relationship-driven sales role, ideally in a B2B technology or MSP environment. 

• You build trust quickly and naturally with clients at the executive and decision-maker level; people feel heard, valued, and well-guided in your presence. 

• You think and communicate strategically, translating business goals into technology decisions and presenting recommendations with confidence and clarity. 

• You are disciplined and organized with CRM tools; your pipeline is always current, your notes are thorough, and your follow-through is consistent. 

• You’re proactive by default. You initiate touchpoints, surface risks early, and don’t wait for a client to tell you something is wrong. 

• You collaborate well across teams and can work cross-functionally with Service Delivery, Projects, Procurement, and Sales without losing the thread of the client experience. 

• You have a strong understanding of IT services, solutions, and technology strategy, with enough depth to hold a credible, confident conversation with a client about their IT environment and roadmap. 

• You’re committed to your own growth. You seek coaching, apply feedback, and continuously look to improve the quality of your client conversations and strategic delivery. 

Why Work Here? 

We offer competitive salaries, health and wellness benefits (including a health spending account), a fitness allowance, and flexible hybrid work options. But… so do a lot of other companies. What makes Accurate stand out from the herd? 

• We value your personal and professional growth. We offer generous professional development allowances, and you’ll have the opportunity to grow upwards in your career. 

• You’re not a cog in a giant, immoveable, unthinking machine. Be a part of a company where your voice is valued and your ideas can be put into motion. 

• Life’s too short to work with people you dislike! We focus on building a diverse crew of good and talented people, and we stay connected through social events worth writing home about. 

About Us 

Accurate Network Services Inc. is an IT Managed Services Provider serving Edmonton and Calgary. Our mission is to use Accurate as a platform to better the lives of the people we work with. Through collaborative partnerships with our clients, employees, vendors, and surrounding communities, we believe we can achieve that. We’ve been living our vision for over 18 years, growing from a one-man-shop to the 65+ person organization we are today. We’re proud of the boutique service we offer our clients; service so good it’s actually worth talking about! The majority of our business growth is the result of word-of-mouth referrals. 

Join our team and come build something special with us! 

We would like to thank all candidates for applying. However, only selected applicants will be contacted for an interview.