Clinical Support Specialist

defymedical· Medical
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🌍 Remote📍 Remote📍 Tampa, Florida, United StatesFull Time

About this role

Must be a Florida resident to apply. 

Training is about 4-6 weeks.


What Are We Looking For?

Defy is looking for a Patient Care Coordinator to add to our growing team. The Medical Assistant Team plays a pivotal role in the patient care plan. Through patience, integrity, communication, and understanding a Medical Administrator will guide our patients to feeling better and improving their lives. A Medical Administrator at Defy is outgoing and enjoys helping people. They can adapt and learn new computer programs quickly. Multitasking, communication, and critical thinking are pillars for a Medical Administrator. Patient care is the key element to being successful in this role.


Responsibilities

  • Processing orders
  • Phone triage patients throughout the country via telemedicine
  • Walking patients through administering injections to themselves 
  • Take incoming calls in med staff queue
  • Complete letter of medical necessities, travel letters
  • Communicating via email/phone with providers, patients, and staff
  • Assist patients with ordering products
  • Sending C/O through Med portal
  • Explaining treatment procedures to patients and providing follow up education
  • Handle high volume outbound and inbound calls
  • Multitasking skills through EMR, Med queue, and other systems
  • Phone and email etiquette


Qualifications

  • Proficient in medical terminology
  • 1 + years' experience in healthcare setting required
  • Associate degree preferred but not required
  • Pharmaceutical experience encouraged
  • 1+ years of experience in a Healthcare setting
  • Excellent interpersonal and communication skills via email and verbal
  • Proficient in computer skills (Outlook/Microsoft) and EMR systems
  • Multitasking and system navigation skills
  • Coachable and a team player


Shifts Available

  • Monday-Friday 12:15pm-9pm (4 shifts available)
  • Monday-Friday 10:30am-7:15pm


Compensation: $18.50/hr (not negotiable)


Benefits

  • PTO
  • Paid Holidays
  • Medical
  • Dental
  • Health insurance
  • Employee Discount on services     
  • *Benefits are subject to change at any time

Frequently Asked Questions

Is the salary disclosed for the Clinical Support Specialist position at defymedical?
The salary for this Clinical Support Specialist role at defymedical is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Clinical Support Specialist job at defymedical remote?
Yes, this Clinical Support Specialist position at defymedical is remote, with team members based in Remote, Tampa, Florida, United States. You can work from home or anywhere in the supported regions.
Is the Clinical Support Specialist role at defymedical full-time or part-time?
This is listed as a Full Time position. It is posted as a Clinical Support Specialist role in the Medical department at defymedical.
Which team or department does the Clinical Support Specialist at defymedical belong to?
This Clinical Support Specialist position is part of the Medical department at defymedical. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Clinical Support Specialist position at defymedical?
Click the "Apply Now" button on this page. You will be redirected to defymedical's official application portal hosted on bamboohr where you can submit your application directly.
When was the Clinical Support Specialist job at defymedical posted?
This Clinical Support Specialist position at defymedical was posted on Jun 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Clinical Support Specialist
defymedical
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