Senior Account Director

Come aboard and join one of Australia’s fastest-growing agencies! We are a new breed of agency designed for the experience era: an innovation partner that helps organisations navigate the next stage of their brand journey.

As a brand-experience-focused business working with some of the world’s most famous brands, we create white-space opportunities by connecting creativity with experience design to solve real business problems. We work on innovative, creative and experiential projects that will challenge you and support meaningful professional growth.

The opportunity

We’re looking for a Senior Account Director to lead and grow key client relationships at Akcelo. You’ll be accountable for strategic account leadership, commercial performance, and building senior client trust—shaping long-term growth plans and ensuring exceptional delivery across your portfolio. You will be a true brand champion, leading strategy, defining success criteria, and driving outcomes that matter for your clients and Akcelo.

What you’ll do

A normal day in the role of Senior Account Director includes:

• Owning senior client relationships across an assigned portfolio, acting as a trusted advisor at C-suite and senior stakeholder level
• Identifying, shaping and converting growth opportunities (expansion, cross-sell, up-sell), exceeding revenue and margin targets
• Leading the development of strategic client growth plans, including annual roadmaps, success metrics and commercial frameworks
• Preparing accurate forecasts, tracking performance, and implementing actions to meet and exceed targets
• Running high-impact client sessions to uncover business problems, define opportunities, and influence decision-making
• Overseeing onboarding of new clients and driving retention, satisfaction and long-term partnership value
• Mobilising the Akcelo team around client goals, championing the client internally while protecting team wellbeing and delivery quality
• Leading the creation of key client deliverables: decks, scopes, commercial proposals, statements of work and project plans
  
• Ensuring delivery excellence across all workstreams, with proactive risk management aligned to timelines, quality and budget
• Activating the right Akcelo capability to solve client needs today, while anticipating what they’ll need next
• Coaching and developing Account Directors/Account Managers, building a high-performing team and strong agency culture
• Contributing to agency leadership through process improvement, capability building, and setting best practice in account leadership
  
  

Why Akcelo?

• A workplace that doesn’t just have “flexibility” written in a policy
• A company that genuinely values its people — you will not just be another number
• Standout employee benefits: Flex Fridays, annual ski trips, social events, team office drinks, free breakfast and more
• Strong learning and development, state-of-the-art facilities, and an environment built for growth
  
  

What you’ll bring

To be in the running for this role, you should have:

• Demonstrated experience leading client portfolios within an agency environment, ideally across complex accounts
• Strong commercial acumen: forecasting, revenue growth, margin awareness, and confident negotiation
• Experience in retail and a solid understanding of the sector
• An entrepreneurial flair — always looking for what’s next, with a track record of creating opportunities
• Confidence leading strategy and translating it into clear plans, briefs and measurable outcomes
• Excellent stakeholder management skills, including presenting to and influencing senior decision-makers
• A positive, solution-focused mindset with the ability to navigate ambiguity and change
• Proven leadership: inspiring, motivating and developing others, building capability through coaching and feedback
• Experience leading and delivering digital campaigns (retail-focused is an advantage)
• A team-first approach and a genuine passion for championing your people within the agency
  
  

Are you interested?

To apply for this amazing opportunity, hit the apply button now!

Akcelo is committed to nurturing, creating and building a diverse environment. We welcome all applications from all walks of life.