Guest Relations Executive

Millennium Hotel And Resorts UK· Hotels
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📍 London, England, United KingdomFull time

About this role

The Chelsea Harbour Hotel is looking for a dynamic and energetic Guest Relations Executive, who Responsible for the overall operation of the front office and assuming responsibility for the hotel, with a passion for creating memorable moments, attention to detail, and personalised guest service.

 

You will be responsible for:

  • Drive high levels of service, satisfaction and loyalty amongst guests and be the “go to” person for guests and particularly VIP’s.
  • Be the proactive point of contact for guests, pre, during and post stay.
  • Effectively lead the communication pertaining to guests throughout the hotel, liaising professionally and timely with all departments.
  • Be the caretaker for suite guests, special occasion guests and long stay guests
  • Meet and entertain guests and VIP’s, building relationships with them encouraging repeat custom.
  • Analyse, review and respond to Social Media and guest internal and external feedback platforms within 48 hours in a professional manner and gain an understanding on where and how improvements can be made.
  • Monitor, communicate and follow-up guest complaints.
  • To maintain and update guest’s history and profiles with accurate information.
  • Track and drive the hotel’s guest return ratio, building a loyalty of guests.
  • Refresh and drive the VIP programme and standards and constantly review performance of it.
  • Responsible for the look, feel and service of the hotel lobby.
  • Assist Front Office with check-in and check-out during busy periods.
  • Promote the hotel’s facilities to all guests and visitors.
  • Assist with hotel showrounds.

As Guest Relations, the essential skills required:

  • Ability to multitask
  • Knowledge of Opera
  • Skill in communication, guest service
  • Personable
  • Flexible
  • Calm under pressure
  • Approachable
  • Focused

We offer a benefits package including:

  • Social Events, Wellbeing and Team Activities
  • Training and development
  • Cash Health Plan cover option available
  • Pension Salary Sacrifice Scheme
  • Career development and salary reviews
  • Interest free Season Ticket Loan Scheme
  • 1 Volunteer Days per year (fully paid and in addition to your annual leave)
  • Complimentary meals prepared for you by our chefs
  • Length of Service related holiday scheme
  • Discount on Accommodation worldwide and 50% Food and Beverage Outlets
  • Life Assurance
  • Recommend a Friend Scheme

Key Information

  • Salary: £30000 pa
  • Address: SW10 0XG

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry

#CHHCaterer

Frequently Asked Questions

Is the salary disclosed for the Guest Relations Executive position at Millennium Hotel And Resorts UK?
The salary for this Guest Relations Executive role at Millennium Hotel And Resorts UK is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Relations Executive position at Millennium Hotel And Resorts UK located?
This Guest Relations Executive role at Millennium Hotel And Resorts UK is based in London, England, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Relations Executive role at Millennium Hotel And Resorts UK full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Relations Executive role in the Hotels department at Millennium Hotel And Resorts UK.
Which team or department does the Guest Relations Executive at Millennium Hotel And Resorts UK belong to?
This Guest Relations Executive position is part of the Hotels department at Millennium Hotel And Resorts UK. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Relations Executive position at Millennium Hotel And Resorts UK?
Click the "Apply Now" button on this page. You will be redirected to Millennium Hotel And Resorts UK's official application portal hosted on workable where you can submit your application directly.
When was the Guest Relations Executive job at Millennium Hotel And Resorts UK posted?
This Guest Relations Executive position at Millennium Hotel And Resorts UK was posted on Jun 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Relations Executive
Millennium Hotel And Resorts UK
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