Sales and M&E Coordinator (Part Time)

Join the Team! Join the Millennium Family!

If you want to be part of our 4-star property at the amazing location of Knightsbridge, don't miss the exciting opportunity we currently have at The Millennium Hotel London Knightsbridge for an experienced Sales and M&E Coordinator (Part Time). The purpose of this role is to assist in the daily running of the Sales department, ensuring that all M&C procedures and targets are met.

Key responsibilities as a Sales and M&E Coordinator:

• Oversee daily Sales and M&E operations to ensure prompt, efficient, and courteous service
• Manage all incoming enquiries for meetings, conferences, events, and group bookings via phone, email, and online platforms
• Prepare basic proposals, availability checks, and initial quotations under supervision
• Maintain accurate records of enquiries, follow-ups, and conversions in the Property Management System (PMS)
• Assist in coordinating event logistics including room setup, AV requirements, catering, and special requests
• Liaise with operational departments to ensure seamless execution
• Conduct site inspections with potential clients when required
• Assist in preparing contracts, confirmations, invoices, and billing instructions
• Maintain and update client databases and event records
• Assist in preparing sales reports and revenue summaries
• Verify that all Sales and M&E information are processed accurately and in line with hotel standards without delay
• Ensure guest satisfaction before, during, and after events
• Communicate group bookings and special requirements clearly to relevant departments
• Resolve customer complaints professionally and escalate where necessary
• Assist with promotional materials for events and hotel packages
• Ensure compliance with GDPR, data protection and payment security standards

As a Sales and M&E Coordinator, the essential skills required:

• Previous experience in sales, events, or hospitality coordination preferred.
• Strong organisational and time-management skills with attention to detail.
• Excellent verbal and written communication skills.
• Basic knowledge of sales principles and event coordination
• Proficiency in PMS systems (e.g., Opera Cloud, Delphi)
• Ability to multitask in a fast-paced, high-pressure environment
• Excellent grooming standards
• Problem-solving mindset with a proactive approach
• Calm, composed, and professional under pressure
• Strong work ethic with a positive attitude
• Consistent, reliable, and disciplined in performance and attendance
• Ability to work both independently and as part of a team
• Resilient and capable of handling repetitive operational tasks
• Proficiency in Microsoft Office (Outlook and Excel)
• Part-time role and may include occasional weekend or evening availability during events peak periods

Experience & Qualifications

• Minimum 1-2 year of experience in hotel reservations or sales within the hospitality industry

About the Hotel

The Millennium Hotel London Knightsbridge is a 4-star deluxe, contemporary hotel, situated on the impressive location of Knightsbridge, the heart of one of the capital’s most upmarket shopping districts. The hotel boasts 222 well-appointed guest rooms, ranging from Standard and Superior rooms to Club rooms and Luxury suites.

The guests can choose to meet at the Babette, a lively lounge bar and the perfect spot for lunch, dinner or drinks on the charming outdoor terrace.

About the Group

Millennium Hotels and Resorts own and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests, as well as real opportunities to develop and gain promotion within the industry.

Here at Millennium Hotels UK where we value your skills, encourage growth by nurturing your personality and your dedication rewarded. You'll learn not only from your fellow colleagues, but also through our M Academy, where you’ll be able to advance your career with an apprenticeship and develop your career within our Brands.

In return we offer:

• Social Events, Wellbeing and Team Activities
• Training and development
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest-free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service-related holiday scheme
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

.......As well as real opportunities to develop and gain promotion within the industry.

If you thrive on being the best, you can and want to join our team then look no further and apply now!

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

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