Customer Support Representative

Hellogov AI· Customer Success
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📍 Miami, Florida, United StatesFull time

About this role

HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration.
Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers.

The Role

As a Customer Support Representative, you will handle direct outbound calls to customers seeking assistance with government service applications. You will deliver clear, efficient, and concierge-level support in every interaction. This is a high-volume, customer-centric role with around 200 calls per day, where every conversation is an opportunity to make a lasting impression.

  • Make 200 direct outbound calls daily to customers
  • Guide customers through passport applications
  • Deescalate customer concerns with professionalism and efficiency
  • Drive customer retention and prevent cancellations or refunds
  • Provide customer feedback to improve services and processes

Qualifications

  • 1+ years of experience delivering exceptional customer service in a fast-paced environment
  • Proven de-escalation skills and ability to manage high call volume
  • Strong verbal communication and problem-solving ability
  • Experience with CRM or customer-facing tools (training provided)
  • Highly organized, punctual, and self-directed
  • Positive, team-oriented attitude with a results-driven mindset
  • Bachelor's degree preferred
  • Must be legally authorized to work in the U.S. (background check required)

  • $50,000/year
  • Parking pass provided
  • Complimentary breakfast and snacks
  • Aetna Medical, Vision, Dental & Life Insurance
  • 10 PTO days + most federal holidays
  • Growth opportunities within a fast-scaling startup

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. 

Frequently Asked Questions

Is the salary disclosed for the Customer Support Representative position at Hellogov AI?
The salary for this Customer Support Representative role at Hellogov AI is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Representative position at Hellogov AI located?
This Customer Support Representative role at Hellogov AI is based in Miami, Florida, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Representative role at Hellogov AI full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Support Representative role in the Customer Success department at Hellogov AI.
Which team or department does the Customer Support Representative at Hellogov AI belong to?
This Customer Support Representative position is part of the Customer Success department at Hellogov AI. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Representative position at Hellogov AI?
Click the "Apply Now" button on this page. You will be redirected to Hellogov AI's official application portal hosted on workable where you can submit your application directly.
When was the Customer Support Representative job at Hellogov AI posted?
This Customer Support Representative position at Hellogov AI was posted on May 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Representative
Hellogov AI
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