Customer Service Representative

Hellogov AI· Customer Success
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📍 Miami, Florida, United StatesFull time

About this role

HelloGov AI is a Miami-based startup transforming how people interact with government services. Using advanced artificial intelligence, we streamline complex processes like passports, travel visas, and vehicle registration.
Located in the heart of Brickell, our vision is to make the customer experience seamless through our marketplace of trusted couriers. 

The Role

As a Customer Service Representative, you will be responsible for delivering a premium customer experience on every call. Through direct outbound outreach, you will assist customers with their applications, address inquiries, and ensure a smooth process from start to finish. This is a high-volume, customer-centric position with around 200 calls per day. Success means upholding the highest standard of service on every interaction

  • Conduct up to 200 outbound customer calls daily
  • Support customers through passport, visa, and registration application processes
  • Manage escalations with professionalism, resolving concerns effectively and efficiently
  • Strengthen customer retention by proactively addressing cancellation and refund requests
  • Gather and share customer feedback to help enhance services and internal processes

Qualifications

  • 1+ years of experience delivering exceptional customer service in a fast-paced environment
  • Proven de-escalation skills and ability to manage high call volume
  • Strong verbal communication and problem-solving ability
  • Experience with CRM or customer-facing tools (training provided)
  • Highly organized, punctual, and self-directed
  • Positive, team-oriented attitude with a results-driven mindset
  • Bachelor's degree preferred
  • Must be legally authorized to work in the U.S. (background check required)

  • $50,000/year
  • Parking pass provided
  • Complimentary breakfast and snacks
  • Aetna Medical, Vision, Dental & Life Insurance
  • 10 PTO days + most federal holidays
  • Growth opportunities within a fast-scaling startup

HelloGov AI does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected under applicable law.

Frequently Asked Questions

Is the salary disclosed for the Customer Service Representative position at Hellogov AI?
The salary for this Customer Service Representative role at Hellogov AI is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at Hellogov AI located?
This Customer Service Representative role at Hellogov AI is based in Miami, Florida, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at Hellogov AI full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Representative role in the Customer Success department at Hellogov AI.
Which team or department does the Customer Service Representative at Hellogov AI belong to?
This Customer Service Representative position is part of the Customer Success department at Hellogov AI. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at Hellogov AI?
Click the "Apply Now" button on this page. You will be redirected to Hellogov AI's official application portal hosted on workable where you can submit your application directly.
When was the Customer Service Representative job at Hellogov AI posted?
This Customer Service Representative position at Hellogov AI was posted on May 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
Hellogov AI
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