Quality Assurance Manager

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Rentokil Initial Indonesia is looking for a strategic and detail-oriented leader to join our Operations team as a Quality Assurance (QA) Manager. This role is pivotal in ensuring that all service delivery and operational processes meet the highest standards set by the company and Indonesian regulations

Key Responsibilities

• Process & Quality Management: Plan, supervise, and control all QA activities to guarantee that services and products are distributed according to the Company’s Quality Management System.
• Standards Compliance: Ensure all Standard Operating Procedures (SOP) and Work Instructions (WI) are implemented in alignment with SHE (Safety, Health, and Environment) and ISO standards.
• Service Excellence: Collaborate with Regional Operation Managers, Technical, and Supply Chain teams to improve service quality and maintain the integrity of raw materials and equipment.
• Continuous Improvement: Use audit results and quality control data to drive active continuous improvement across all operational departments.
• People Leadership: Manage and develop a high-performing team, including the Conformance & Internal Control Assistant Manager and Field Specialists. This involves coaching, mentoring, and conducting performance evaluations.
• Analysis & Reporting: Review subordinate reports and create comprehensive QA activity reports for both internal and external stakeholders.

Education & Experience

• Education: Minimum Bachelor's Degree (S1) in any major. Preferred majors include Plant Protection (Pests/Diseases), Environmental Engineering, Biology, Public Health, or Entomology.
• Professional Experience: Minimum 5 years in a Managerial position.
• B2B Expertise: Proven experience in managing and maintaining relationships with B2B (Business-to-Business) clients.

Skills & Competencies

• Language Proficiency: Must be fluent in English (both written and spoken).
• Digital Savviness: Ability to work in a technology-based environment and quickly adopt the latest digital platforms.
• Quality Expertise: Strong background in Quality Assurance and Quality Management Systems.
• Technical Knowledge: Familiarity with pesticides, hygiene products, pest control methods, and government service regulations.
• Soft Skills: Excellent negotiation, communication, and presentation skills. Must possess strong problem-solving techniques and the ability to manage stress/emotions effectively.
• Licenses: Must hold a valid driver's license (SIM A and/or C)