INTERNAL Supervisor

Job Title - Supervisor

Location - Galashiels Swimming Pool

Reports to - Nicola Halfpenny

Closing Date - 12h June 2026

Job Purpose:

• To supervise staff to enable the smooth operation of the facility, as well as ensuring that areas across the facility are clean, safe and welcoming. 
• To ensure the highest possible standards of Health & Safety and customer service within the Centre.  
• To assume shift management responsibility for the centre to maximise utilisation of staff. 

Responsibility: 

To act as a member of the Supervisory Team on a shift rota system, during opening hours of the Centre. 

To ensure all Health & Safety procedures and responsibilities are carried out at all times. And staff record all statutory checks on the appropriate H&S system 

To act as a key holder for the Centre and be responsible for opening and closing of the building and be on a rota for emergency call-outs. 

Responsible for shift operation in accordance with Normal Operating Procedures.

Ensure the shift runs efficiently and effectively.

Ensure all staff get appropriate breaks

Supporting the Operations Manager with the successful delivery of programming ensuring the health and safety of staff and customers, and delivering the highest standards of service.

To lead the team on a shift rota system with supervisor responsibilities for staff on shift.

To assist the Operations Manager in identifying training requirements and lead the provision of appropriate staff training and development, ensuring accurate training records are maintained.

Maximum levels of participation in all courses and activities.  Monitoring cost effectiveness and highlighting and rectifying areas of low performance. 

To assist with ordering, invoicing and stock management where required.

Cover absence that occurs at short notice, to ensure shifts are able to operate in accordance with NOP & EAP

To be responsible for cash handling and till system reconciliation.

To assist in the marketing and publicity of all activities.

To coach and teach as required and generally assist with the running of events. 

Build and maintain good working relationships with colleagues within the organisation

Undertake Performance and development reviews regularly with direct reports

Ensure all staff are effectively onboarded and probation periods are effectively managed.  Maintaining induction and probation records. 

Comply with all Live Borders policies and procedures and ensure all staff adhere to policies on shift

Promote equal opportunities in service delivery and management of staff and volunteers.