Support Engineer
oGcPwdAqKGbezdH7GyyVKX· Business Operations
About this role
About the Role:
We’re looking for a skilled and service-oriented L1 EUC Engineer to join our EUC team and provide support for end-user computing environments. In this role, you will be responsible for ensuring smooth day-to-day IT operations by supporting end-user devices, resolving technical issues, and enhancing the overall user experience across a hybrid environment of macOS, Windows, and mobile platforms.
What is the scope & responsibility of the Role?
- Support Apna’s IT Operations
- Address user tickets related to hardware, software, and networking issues
- Ensure timely patching, software installations, and updates on end-user devices
- Conduct remote troubleshooting and resolve technical issues
- Set up and configure laptops, desktops, and mobile devices for new joiners
- Build software packages and manage Mac, Windows, and iOS/Android devices through MDM
- Coordinate with L2/L3 teams for escalations and follow-ups
- Comply with all company policies and procedures
Skills/Strength of an Ideal Candidate
- 2-3 years of relevant Service desk experience
- Familiarity with Windows and macOS operating systems
- Basic understanding of Google Workspace, Slack, Microsoft 365, and Jira
- Exposure to MDM tools like Jamf, Intune, or Kandji (a plus)
- Good troubleshooting skills for laptops, mobile devices, and basic network issues
- Knowledge of AV/VC systems and peripherals
- Strong customer service mindset and willingness to learn
- Ability to work in a fast-paced, collaborative environment
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Working knowledge of IT tools (Slack, Jira, G-Suite, O365 etc)
- Troubleshoot client software and basic network connectivity problems
- Ability to perform remote troubleshooting and provide clear instructions.
- AV/VC deployment experience (Polycom, Zoom/BlueJeans)
- Responsible for managing assets, inventory details, regular update of all assets tractions and sharing MIS reports on a regular basis.
Good Communication Skills
Frequently Asked Questions
Is the salary disclosed for the Support Engineer position at oGcPwdAqKGbezdH7GyyVKX?
The salary for this Support Engineer role at oGcPwdAqKGbezdH7GyyVKX is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Support Engineer position at oGcPwdAqKGbezdH7GyyVKX located?
This Support Engineer role at oGcPwdAqKGbezdH7GyyVKX is based in Bengaluru, Karnataka, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Support Engineer role at oGcPwdAqKGbezdH7GyyVKX full-time or part-time?
This is listed as a Contract position. It is posted as a Support Engineer role in the Business Operations department at oGcPwdAqKGbezdH7GyyVKX.
Which team or department does the Support Engineer at oGcPwdAqKGbezdH7GyyVKX belong to?
This Support Engineer position is part of the Business Operations department at oGcPwdAqKGbezdH7GyyVKX. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Support Engineer position at oGcPwdAqKGbezdH7GyyVKX?
Click the "Apply Now" button on this page. You will be redirected to oGcPwdAqKGbezdH7GyyVKX's official application portal hosted on workable where you can submit your application directly.
When was the Support Engineer job at oGcPwdAqKGbezdH7GyyVKX posted?
This Support Engineer position at oGcPwdAqKGbezdH7GyyVKX was posted on Jul 14, 2025. Apply as soon as possible — early applications are often reviewed first.
Support Engineer
oGcPwdAqKGbezdH7GyyVKX
You'll be redirected to oGcPwdAqKGbezdH7GyyVKX's official application page on workable.