Managed Services Solutions Specialist

Overview of the role 

Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services. 

Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day. 

Due to continued growth, we are hiring a new Solutions Specialist who will contribute to the growth of our Managed Services portfolio. 

What will you be doing? 

• Act as a key support within the sales process for Managed Services, serving as a primary contact for enquiries and opportunities 

• Build and maintain strong knowledge of the Managed Services portfolio to confidently support client conversations, presentations, and demos 

• Assist Account Managers and BDMs in developing high-quality, competitive proposals, tenders, and sales materials 

• Deliver product awareness and enablement training to improve sales team capability and drive service adoption 

• Manage and track opportunities through the CRM system, ensuring accurate pipeline, forecasting, and reporting 

• Collaborate with Service Delivery and Technical teams to gather information and support client solutions 

• Follow up on quotes, provide sales reporting, and help progress opportunities to maximise conversion 

• Build strong relationships with internal sales teams to drive consistent growth of Managed Services 

• Contribute to service documentation, collateral, and continual service improvement (CSI) initiatives 

• Support internal campaigns and ad-hoc activities to enhance the development and success of the Managed Services portfolio 

Why should you apply? 

At Phoenix, our ambition is to be the UK's leading IT solutions and managed service provider - and we know that only happens because of our people. Culture isn't an afterthought here; it's the thing we work hardest on. 

We're proud to be certified as a Great Place to Work®, and to be recognised on their UK Best Workplaces lists for Women, Wellbeing, and Development. These aren't badges we chase - they're the result of how we genuinely choose to treat each other, and how seriously we take our colleagues' careers, health, and lives outside of work. 

When you join Phoenix, you can expect: 

• A culture built on trust and belonging: set out clearly in our Culture Blueprint, lived day-to-day, and reflected in our consistently strong colleague feedback. 

• Real investment in your development: structured learning pathways, funded industry certifications, mentoring, and the encouragement to stretch into new areas. 

• A workplace that takes wellbeing seriously: from mental health support and flexible working to active employee networks and a leadership team that listens. 

• A commitment to equity and inclusion: where we actively work to make Phoenix a brilliant place to build a career, whoever you are. 

• Work that matters: supporting the public sector organisations that keep the UK running, from government and healthcare to defence, public safety, education, housing, and the charities serving the most vulnerable in our communities. 

• Working with the best of the industry: alongside genuine experts, and with strategic partnerships across the world's leading technology providers, you'll be at the front of the conversations shaping how UK public services modernise. 

We believe in encouraging, supporting, and skilling our people up so that you can be the very best you can be at work - and we'd love you to consider being part of it. 

Take a look at our Culture Blueprint to get a real sense of who we are. 

What are we looking for? 

The right person for this role will likely be working within an MSP or IT services environment today, in a sales, pre-sales, or delivery-focused position, and looking to build on their technical and commercial experience in a more customer-facing, growth-oriented role. 

Key Skills & Experience: 

• Strong technical understanding of IT services, with knowledge of Managed Services and the Microsoft ecosystem 

• Good commercial awareness with the ability to operate effectively in a sales or pre-sales environment 

• Experience in IT solutions, Managed Services, or pre-sales/sales roles (typically 3+ years) or relevant delivery background 

• Confident presenter, able to communicate clearly with both technical and non-technical stakeholders 

• Skilled in producing high-quality proposals, documentation, and customer communications 

• Strong organisational and time management skills, with the ability to prioritise and manage multiple activities 

• Numerate with a good understanding of basic pricing and commercial principles 

• Ability to quickly learn and adapt to new technologies and services 

• Collaborative, with the ability to build strong relationships across sales, technical, and delivery teams 

• High attention to detail, while maintaining a broader strategic perspective 

• Self-motivated, resilient, and proactive, with a strong drive to achieve results 

• Demonstrates integrity, professionalism, and a creative, solution-focused mindset 

• Degree-level education preferred (not essential) 

• Relevant certifications (e.g. Microsoft, ITIL) beneficial but not required 

Practical stuff 

Where is the role based? 
Primary location is our HQ in Pocklington (YO42) with 2-3 days per week in the office expected. 

How many interviews? 
Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person. 

What are the benefits? 
You can read about the benefits on offer here 😊 

*Important* BPSS Check 

As part of our recruitment process due to the nature of the work we do, all employees are required to undertake a Baseline Personal Security Standard (BPSS) check. While some employees require further security clearance, the BPSS check is a must-have requirement and all offers of employment are conditional pending the passing of this check 

Have you made it this far? 
 
If you’re still reading, we think there’s a strong chance you might be our kind of person. 
 

Here’s the thing, though — research suggests that 60% of women and underrepresented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. 
 
We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.