Housekeeping Manager

Job Purpose:

To lead and manage the housekeeping team to ensure the highest standards of cleanliness, hygiene, and guest satisfaction across all buildings and facilities. The Housekeeping Manager is responsible for planning, organizing, and overseeing all housekeeping operations, including staff supervision, inventory management, quality control, and compliance with health and safety regulations.

Key Responsibilities:

Supervise daily housekeeping operations across residential, commercial, and common areas.

Develop cleaning schedules and ensure proper execution of routine and deep cleaning tasks.

Monitor performance and appearance of all housekeeping staff and conduct regular inspections.

Maintain cleanliness standards in compliance with health and safety regulations.

Ensure adequate inventory of cleaning supplies, tools, and equipment; coordinate with procurement when needed.

Train, coach, and evaluate housekeeping staff to ensure service excellence and policy adherence.

Respond promptly and professionally to resident, client, or guest complaints and feedback.

Coordinate with maintenance and other departments to report and resolve issues (e.g., pest control, plumbing).

Prepare and manage housekeeping budgets, including staff scheduling and cost control.

Maintain records and reports for inspections, incidents, and performance reviews.

Ensure proper waste disposal and sustainability practices within cleaning operations.

Bachelor’s degree or diploma in Hospitality Management or a related field (preferred).

Minimum 8 years of experience in housekeeping, with at least 2 years in a supervisory or managerial role.

Strong leadership and team management skills.

Excellent organizational and time-management abilities.

Knowledge of cleaning products, equipment, and techniques.

Familiarity with health, safety, and sanitation standards.

Strong communication and interpersonal skills.

Proficient in MS Office and facility management systems (e.g., CAFM software).