Program Director

Position Summary

The Program Director leads MHA’s GRIT Park co-occurring substance use and mental health residential program for 22 adult women. This role oversees the day-to-day operations of a safe, trauma-informed, and gender-responsive home-like environment, ensuring resident safety, engagement in treatment plans, and participation in daily living activities. The Program Director provides staff supervision and support, fosters a positive program culture, and ensures compliance with MHA and state standards, while promoting recovery, relapse prevention, and overall resident well-being.

Pay Rate: $62,000 annually

Open Shift: Monday through Friday 8am-4pm (40hrs), some flexibility required

Key Responsibilities

• Develop, recommend, and implement operational practices, policies, and procedures to achieve positive program outcomes.

• Foster a safe, affirming, and gender-responsive program culture in partnership with the Leadership Team.
• Participate in hiring, training, and ongoing staff development, ensuring compliance with required training and emergency drills.
• Provide guidance, support, and consultation to direct care staff and facilitate effective communication across roles and departments.
• Supervise program staff, including Program Supervisor, Admin, Van Driver, Care Coordinators, and Medication Specialist, monitoring performance and completing evaluations.
• Partner with the Leadership Team to conduct monthly chart and utilization audits and ensure program compliance.
• Oversee administrative tasks including timesheets, PTO planning, staff documentation, and program records required by fiscal, HR, and human rights standards.
• Manage program budget and monitor financial resources for effective operations.
• Address internal incidents, human rights complaints, investigations, and program grievances promptly and appropriately.
• Actively participate in program licensing, accreditation processes, and professional development initiatives, representing the agency in community and statewide activities.
• Promote and integrate the agency’s mission, values, philosophy, and principles throughout program operations and staff interactions.

About the GRIT Program

The GRIT program at MHA provides residential rehabilitation for individuals with substance use challenges and co-occurring mental health conditions. Residents participate in individualized counseling, recovery-focused programming, and community activities such as education, job training, or employment, all within a structured and supportive environment. With locations in Springfield (men’s programs) and Holyoke (LGBTQIA+ program), GRIT combines the comforts of home with access to vital resources. A skilled, multidisciplinary team works closely with each resident to support recovery, personal growth, and long-term stability, while creating personalized aftercare plans for a successful return to the community.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Valid driver’s license, reliable vehicle, acceptable driving record, and sufficient insurance.
• Residential management experience is required.
• Minimum of 3 years’ experience working with individuals with psychiatric disabilities, trauma, substance use and behavioral challenges.
• Strong assessment and planning skills with the ability to collaborate across multidisciplinary teams.
• Effective communication, leadership, and organizational skills.
• Strong interpersonal skills, patience, caring and compassion.
• Commitment to trauma-informed, person-centered care and professional development.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $62,000 annually