Technical Support

igloocompany· Software Engineering
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🌍 Remote📍 Bali, Indonesia📍 RemoteContractor

About this role

About igloo

igloo is a global leader in large-scale smart access management solutions for homes and cities. We provide an end-to-end hardware and software solution giving property managers, operators, and tenants seamless, secure, and connected access experiences. With a strong presence in 5,000+ enterprise customers and 80+ distributors worldwide, we’re shaping a keyless future.

 
 The Role

This role will be responsible for providing support, troubleshooting issues, guiding users through solutions, and collaborating with internal teams to ensure a smooth and reliable user experience This role will require to work in shift between US daytime and Indonesia daytime

 
 Duties & Responsibilities

  • Work in shift between Indonesia daytime and US daytime hours to support users and ensure coverage across time zones
  • Provide first-line technical support via email, chat, or Jira ticket
  • Troubleshoot and resolve technical issues and enquiries
  • Investigate and escalate complex technical problems to engineering teams when necessary
  • Document issues, resolutions, and technical processes clearly
  • Assist in onboarding users by guiding them through setup and integration processes
  • Collaborate with product and engineering teams to improve system reliability and user experience
  • Maintain up-to-date knowledge of product features and technical updates


 Qualifications

  • BSc/BA in Computer Science, Engineering or a related field
  • Preferably 1-2 Years’ of experience in technical support, helpdesk, or related technical role
  • Basic understanding of APIs, HTTP protocols, and troubleshooting tools
  • Familiarity with logs analysis and debugging
  • Strong programming/scripting skills (e.g., Java, Python, JavaScript)
  • Good communication in English both written and verbal

Frequently Asked Questions

Is the salary disclosed for the Technical Support position at igloocompany?
The salary for this Technical Support role at igloocompany is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Technical Support job at igloocompany remote?
Yes, this Technical Support position at igloocompany is remote, with team members based in Bali, Indonesia, Remote. You can work from home or anywhere in the supported regions.
Is the Technical Support role at igloocompany full-time or part-time?
This is listed as a Contractor position. It is posted as a Technical Support role in the Software Engineering department at igloocompany.
Which team or department does the Technical Support at igloocompany belong to?
This Technical Support position is part of the Software Engineering department at igloocompany. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support position at igloocompany?
Click the "Apply Now" button on this page. You will be redirected to igloocompany's official application portal hosted on bamboohr where you can submit your application directly.
When was the Technical Support job at igloocompany posted?
This Technical Support position at igloocompany was posted on May 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Support
igloocompany
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You'll be redirected to igloocompany's official application page on bamboohr.