Sales & customer Support

This role is for one of the Weekday's clients

Salary range: Rs 500000 - Rs 700000 (ie INR 5-7 LPA)

Experience: 2+ yrs

Location: Bengaluru

Job Type: full-time

We are looking for an enthusiastic and customer-focused professional to join our Sales and Customer Experience team as a Customer Happiness & Sales Champion. This role is ideal for someone who enjoys interacting with customers, building relationships, solving problems, and driving sales growth through meaningful conversations.

As a key member of the customer-facing team, you will be responsible for managing customer interactions across multiple channels, nurturing sales leads, and delivering exceptional support throughout the customer journey. You will act as the voice of the brand, ensuring every customer interaction reflects professionalism, responsiveness, and a commitment to customer satisfaction.

The ideal candidate is a strong communicator with a passion for sales and customer service. You should be comfortable handling inbound and outbound interactions, resolving customer concerns, managing leads, and contributing to revenue growth while maintaining a positive customer experience. This role offers an exciting opportunity to gain exposure to both sales and customer success functions in a fast-paced, growth-oriented environment.

Key Responsibilities

Sales & Lead Management

• Engage with prospective customers through outbound calls and follow-up activities.
• Manage and nurture leads generated through digital marketing channels, websites, social media platforms, and other sources.
• Understand customer requirements and recommend suitable products or services.
• Convert qualified leads into successful sales opportunities.
• Achieve individual and team sales targets through consistent follow-up and relationship building.
• Maintain a proactive approach toward identifying new opportunities and maximizing conversions.

Customer Support & Experience

• Respond to customer inquiries through calls, emails, chats, and social media channels.
• Provide accurate information regarding products, services, orders, and related queries.
• Deliver timely and professional support to prospective and existing customers.
• Ensure every interaction contributes to a positive customer experience and strengthens brand loyalty.
• Assist customers with issue resolution while maintaining a customer-first approach.

Escalation & Issue Resolution

• Address customer concerns, complaints, and service-related issues effectively.
• Coordinate with internal teams to resolve escalated cases in a timely manner.
• Monitor open cases and follow up until satisfactory resolution is achieved.
• Maintain clear communication with customers throughout the resolution process.
• Identify recurring issues and share insights for continuous service improvement.

CRM & Process Management

• Maintain accurate records of customer interactions, sales activities, and follow-ups within CRM systems.
• Track lead progress, customer feedback, and sales performance metrics.
• Prepare reports and provide updates on sales and customer engagement activities.
• Share customer insights and market feedback with relevant stakeholders.
• Contribute to process improvements that enhance customer satisfaction and operational efficiency.

What Makes You a Great Fit

• Bachelor's degree in any discipline; Business, Marketing, or Communications backgrounds are preferred.
• 2–3 years of experience in sales, customer support, customer success, or relationship management roles.
• Experience in retail, e-commerce, hospitality, luxury products, or customer-centric industries is an advantage.
• Strong online sales and lead conversion capabilities.
• Excellent verbal and written communication skills in English and Hindi.
• Strong interpersonal skills with the ability to build rapport quickly with customers.
• Customer-first mindset with a passion for delivering exceptional service.
• Strong problem-solving and conflict-resolution abilities.
• Comfortable managing voice, chat, email, and social media interactions.
• Familiarity with CRM platforms and digital lead management processes.
• Basic proficiency in Excel or Google Sheets for tracking and reporting activities.
• Ability to multitask and perform effectively in a fast-paced, target-driven environment.
• Self-motivated, proactive, and capable of taking ownership of customer interactions.
• Strong attention to detail and commitment to maintaining high service standards.
• A positive attitude, adaptability, and enthusiasm for both sales and customer engagement.