Presales Specialist

This role is for one of the Weekday's clients

Salary range: Rs 550000 - Rs 1300000 (ie INR 5.5 - 13 LPA)

Min Experience: 5+ years

Location: Bengaluru

JobType: full-time

We are looking for a highly motivated and experienced Presales Specialist with strong expertise in IT Managed Services and NOC (Network Operations Center) solutioning. The ideal candidate will play a critical role in driving business growth by collaborating with sales, delivery, and technical teams to design scalable and customer-centric managed service solutions. This role requires a blend of technical understanding, solution design capabilities, client engagement skills, and business acumen to support enterprise customers across diverse industries.

The candidate should possess hands-on experience in presales activities such as requirement gathering, solution architecture, proposal creation, RFP/RFI responses, effort estimation, and customer presentations within the IT Managed Services domain.

Key Responsibilities

• Work closely with the sales team to understand customer requirements and design tailored IT Managed Services and NOC solutions.
• Lead presales engagements including discovery discussions, technical consultations, solution presentations, and proposal development.
• Prepare high-quality RFP, RFI, RFQ, and SoW responses aligned with customer expectations and organizational capabilities.
• Design end-to-end managed services solutions covering infrastructure monitoring, incident management, alert handling, network monitoring, server management, cloud operations, and service desk support.
• Develop solution architectures, costing models, transition plans, SLAs, and operational workflows for managed services engagements.
• Collaborate with delivery, operations, and engineering teams to ensure feasibility and alignment of proposed solutions.
• Support customer meetings, technical workshops, and bid defense presentations to demonstrate service capabilities and value propositions.
• Participate in solution estimation, resource planning, risk analysis, and pricing discussions.
• Stay updated with emerging technologies, industry trends, and best practices in IT infrastructure management and NOC operations.
• Contribute to building reusable solution templates, presales collateral, presentations, and knowledge repositories.
• Ensure proposed solutions comply with operational standards, security guidelines, and customer business objectives.

Required Skills

Must-Have Skills

• Strong expertise in IT Managed Services and NOC (Network Operations Center) solutioning.
• Deep understanding of infrastructure monitoring, incident management, event management, network operations, and ITIL-based service delivery processes.
• Experience in designing and proposing managed services solutions for enterprise customers.
• Hands-on experience in presales activities including solutioning, proposal writing, effort estimation, and customer presentations.
• Good understanding of networking, servers, cloud infrastructure, monitoring tools, and managed support operations.
• Ability to communicate complex technical solutions effectively to both technical and non-technical stakeholders.
• Strong analytical, problem-solving, and stakeholder management skills.

Good-to-Have Skills

• Prior experience in a Presales/Solutioning role within IT Managed Services environments.
• Exposure to cloud platforms such as AWS, Azure, or GCP.
• Familiarity with monitoring and ticketing tools such as SolarWinds, Nagios, Zabbix, ServiceNow, or similar platforms.
• ITIL certification or knowledge of IT service management frameworks.
• Experience in multi-geo support models and managed operations transitions.

Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 5–10 years of relevant experience in Presales, Solutioning, or IT Managed Services consulting.
• Proven track record of supporting enterprise deals and delivering successful solution proposals in the managed services domain.

Preferred Candidate Profile

The ideal candidate should be customer-focused, technically strong, and capable of driving solution discussions independently. They should thrive in a fast-paced environment, possess strong presentation skills, and demonstrate the ability to bridge business requirements with scalable technical solutions.