Technical Support Specialist
Weekday AI· Weekday's Client via platform
About this role
This role is for one of the Weekday's clients
📍 Allen, Texas (Onsite)
💰 Pay Rate: Up to $25 to $27/hr (Based on experience & certifications)
Become a part of a top organization in the public safety and security technology sector, specializing in advanced Vehicle Intelligence and ALPR solutions. We are looking for a Technical Support Specialist II who possesses strong expertise in networking, Linux, Windows Server, and troubleshooting to deliver high-level technical support in a dynamic, fast-paced environment.
Responsibilities:
- Deliver remote technical assistance through phone, email, web, and direct customer engagement
- Diagnose and resolve issues related to hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and WiFi
- Provide support for Windows Server platforms and Linux operating systems (preferably Ubuntu/CentOS)
- Manage inbound and outbound technical support calls and oversee support ticket resolution
- Collaborate closely with Product and Engineering teams to address and solve customer problems
- Record technical issues and solutions, and update knowledge base documentation
- Assist Regional Sales Managers by fulfilling technical support requests
- Support internet protocols, SSL/TLS certificates, Azure Cloud services, container technologies, and virtualization platforms
Required Skills:
- 2 to 3+ years of experience in Technical Support or Application Support roles
- Excellent troubleshooting and analytical abilities
- Proficiency with:
- Windows Server 2008/2012/2016
- Windows 7/8/10
- Linux Command Line Interface (CLI)
- Network devices such as routers and switches, VLANs, VPNs, TCP/IP protocols
- PowerShell scripting
- HTTPS, SSL/TLS security protocols
- Strong verbal and written communication skills
Preferred Qualifications:
- Certifications such as CCNA, MCSE, CompTIA A+, and Linux certifications
- Experience working with VMware or Hyper-V virtualization platforms
- Knowledge of Azure Cloud and container technologies
- Familiarity with ITIL framework is a plus
Additional Information:
- This is a 6-month contract position with potential for extension or transition to permanent hire
- Candidates must be willing to work onsite in Allen, TX
- Successful candidates are required to pass the CJIS background screening
- The interview process consists of two rounds: one onsite and one via Google Meet
Must-have skills
Linux, Networking, Help Desk Support
Good-to-have skills
On-call Support
Frequently Asked Questions
Is the salary disclosed for the Technical Support Specialist position at Weekday AI?
The salary for this Technical Support Specialist role at Weekday AI is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Support Specialist position at Weekday AI located?
This Technical Support Specialist role at Weekday AI is based in Allen, Texas, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Support Specialist role at Weekday AI full-time or part-time?
This is listed as a Contract position. It is posted as a Technical Support Specialist role in the Weekday's Client via platform department at Weekday AI.
Which team or department does the Technical Support Specialist at Weekday AI belong to?
This Technical Support Specialist position is part of the Weekday's Client via platform department at Weekday AI. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support Specialist position at Weekday AI?
Click the "Apply Now" button on this page. You will be redirected to Weekday AI's official application portal hosted on workable where you can submit your application directly.
When was the Technical Support Specialist job at Weekday AI posted?
This Technical Support Specialist position at Weekday AI was posted on May 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Support Specialist
Weekday AI
You'll be redirected to Weekday AI's official application page on workable.