Customer Service Representative (Italian & English)
Binance· Customer Success
About this role
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.
Responsibilities
- Handle high amounts of live chat and phone calls
- Identify and evaluate customers’ needs to deliver satisfaction
- Provide accurate, valid and comprehensive information
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
Requirements
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Fluency in English and Italian is required to be able to coordinate with overseas partners and stakeholders
- Willing to work weekends and irregular hours which will include night shifts
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Ability to multi-task, prioritise, and control time effectively
- Knowledge of the cryptocurrency/blockchain field is a big plus
- Multi-lingual capability is a big plus
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative (Italian & English) position at Binance?
The salary for this Customer Service Representative (Italian & English) role at Binance is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Service Representative (Italian & English) job at Binance remote?
Yes, this Customer Service Representative (Italian & English) position at Binance is remote, with team members based in Portugal. You can work from home or anywhere in the supported regions.
Is the Customer Service Representative (Italian & English) role at Binance full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Service Representative (Italian & English) role in the Customer Success department at Binance.
Which team or department does the Customer Service Representative (Italian & English) at Binance belong to?
This Customer Service Representative (Italian & English) position is part of the Customer Success department at Binance. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative (Italian & English) position at Binance?
Click the "Apply Now" button on this page. You will be redirected to Binance's official application portal hosted on jobicy where you can submit your application directly.
When was the Customer Service Representative (Italian & English) job at Binance posted?
This Customer Service Representative (Italian & English) position at Binance was posted on Jun 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative (Italian & English)
Binance
You'll be redirected to Binance's official application page on jobicy.