Procurement Service Center Operational Manager

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Job Description:

Procurement Service Center Operational Manager

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Choosing where to start and grow your career has a major impact on your professional and personal life, so it is equally important to know that the company you choose to work for, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies, and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

The Impact You’ll Make in this Role

As Procurement Service Center Manager - India, you will lead the introduction, operational deployment, and stabilization of a new global portfolio of Procurement Front Office and Middle Office services within 3M’s Procurement Services organization. This role will be instrumental in establishing India as a key delivery hub for globally managed procurement activities that are operational, tactical, system-enabled, and transactional in nature.

The purpose of this role is to build and lead a service center team that delivers standardized procurement support across regions through scalable processes, strong service discipline, and effective use of systems, tools, and controls. The scope of the organization includes global Front Office and Middle Office services that support procurement execution, service coordination, data management, reporting, controls, and operational follow-up.

This role is intentionally differentiated from strategic procurement and category-focused organizations. While category teams remain accountable for sourcing strategies, commercial decision-making, category management, and broader supplier strategy, the India Procurement Service Center will focus on the execution and operational management of globally deployed transactional and tactical services.

Key Responsibilities

• Lead the introduction and operational deployment of a new global portfolio of Procurement Front Office and Middle Office services in the India service center

• Build, lead, and develop a team responsible for delivering globally scoped procurement services that are operational, transactional, tactical, and system-enabled

• Establish stable and scalable service delivery capabilities to support the transition of work into the India hub

• Ensure effective execution of global procurement support activities through standardized processes, tools, reporting, monitoring, and controls

• Manage day-to-day service delivery across Front Office and Middle Office activities, ensuring quality, responsiveness, compliance, and operational efficiency

• Partner with global procurement stakeholders to support service implementation, clarify scope, align operating expectations, and ensure readiness for deployment

• Drive service performance management through KPIs, dashboards, operational reviews, and continuous improvement actions

• Support process governance, service consistency, and operational discipline across the newly deployed portfolio

• Lead knowledge transfer, capability building, and team readiness efforts to ensure successful migration and long-term sustainability of services

• Identify opportunities to improve process efficiency, standardization, and service effectiveness as the global portfolio evolves

• Scope of the Role

• This role is responsible for leading the deployment and operational management of a new global portfolio of Front Office and Middle Office procurement services.

• These services are global in scope and are designed to provide transactional, tactical, operational, and system/tool-based support to the broader procurement organization.

Front Office services

Front Office services are business-facing and focused on service coordination, request intake, stakeholder communication, supplier interaction, and day-to-day procurement support.

Middle Office services

Middle Office services are focused on operational governance, reporting, controls, data management, compliance monitoring, and value-enabling support activities.

The team does not own category strategy, strategic sourcing, or enterprise-level supplier performance leadership. Those responsibilities remain with category and strategic procurement teams. The India team’s role is to execute and sustain the operational service portfolio that enables procurement delivery at scale.

Qualifications

Minimum Qualifications

• Bachelor’s degree or higher, completed and verified prior to start

• Seven (7) years of experience in procurement operations, shared services, supply chain operations, or service delivery in a private, public, government, or military environment

• Experience leading teams in an operational, transactional, or shared services environment

Preferred Qualifications

• Experience leading procurement service center operations or global business services teams

• Experience supporting the deployment or transition of new service portfolios into a shared services or global capability center environment

• Strong understanding of procurement operational processes, systems, tools, controls, and service delivery models

• Experience managing high-volume, process-driven, globally scoped operations

• Strong people leadership, stakeholder management, and communication skills

• Experience with procurement systems and ERP platforms such as SAP, Ariba, Coupa, or similar tools

• Experience with performance management, operational reporting, dashboards, and service governance

• Continuous improvement mindset with experience in process standardization, simplification, and operational efficiency initiatives

Work Location: Hebbal, Bangalore (Karnataka), Hybrid Mode

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

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