Service Delivery Specialist

Be the connection who changes lives. 

In some roles you do good work. In this one, you multiply it. 

As a Service Delivery Specialist at Kaikaranga, you will bring your sector expertise to a leadership role that shapes how our teams support people with disabilities and mental health needs - inside an organisation that's genuinely people-first. 

What you will be doing 

• Leading by example across your own caseload while supporting and developing the team 

• Overseeing team processes, ensuring they are agile, compliant and fit for purpose  

• Being the go-to for client complaints, service delivery issues, process roadblocks and training gaps within the team 

• Supporting the Manager and representing the team with funders, providers and whānau 

• Collaborate with other teams across the organisation to ensure systems flow smoothly and key information is captured and easily accessible 
  

What you will bring 

• At least three years work experience in health / allied health / education and/or disability sector 

• Leadership and mentoring experience with a natural ability to coach others 

• Proven experience coordinating support for people with physical, intellectual or sensory needs 

• Strong communication skills and the ability to connect with a diverse range of people 

• Passionate about what you do and committed to Kaikaranga values 

• Working knowledge of Te Tiriti o Waitangi and the ability to coach others in its practical application 
  

What you will get 

• A supportive and diverse team 

• Ongoing learning and development, EAP and staff benefits 

• A workplace that welcomes, supports and thrives on difference 

• Full time and flexible work arrangements, with part of the week working from home 

At Kaikaranga, we don't just accept difference — we welcome it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community.  We are proud to be a diverse, equal opportunity employer. We believe our workforce should reflect the communities we serve, and we warmly welcome applications from people with lived experience of disability and diverse backgrounds. 

Why not become the connection?

If you have questions prior to applying, contact Paula on 0272 995 622 or on email at paula.henriques@kaikaranga.org.nz.