DELIVERY TECHNICIAN - NON CMV
accendra
Full time💰 USD 20–23
Supervisor, Credit & Collections
accendra· Byram Healthcare Centers Inc
About this role
At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.
The anticipated pay range for this position is $60,200.00-111,800.00 Annual
Schedule M-F from 8.30-5 pm and it can be on-site, hybrid or remote depending on your location.
Position Overview
The Credit & Collections Supervisor is responsible for leading and managing a team of collectors to ensure timely and effective collection of outstanding accounts within the healthcare/insurance space. This role plays a key part in overseeing daily operations, handling escalations, improving collection strategies, and ensuring compliance with internal policies and industry regulations.
Key Responsibilities
- Supervise, coach, and develop a team of 10–20 collections agents to achieve individual and team performance goals.
- Monitor daily collection activities and ensure productivity, quality, and compliance standards are met.
- Handle and resolve escalated customer or client issues in a timely and professional manner.
- Review accounts receivable aging reports and implement strategies to reduce outstanding balances.
- Ensure adherence to healthcare insurance billing and collections processes.
- Collaborate with cross-functional teams (billing, finance, operations) to resolve discrepancies and improve workflows.
- Track and analyze performance metrics (KPIs) and provide regular reporting to management.
- Conduct performance evaluations, provide feedback, and implement development plans for team members.
- Identify opportunities for process improvement and drive operational efficiencies.
- Ensure compliance with company policies as well as healthcare and regulatory standards
Qualifications
- Minimum 3 years of leadership or supervisory experience in collections.
- Proven experience in healthcare insurance collections (highly preferred).
- Basic knowledge of healthcare processes, billing, and collections.
- Strong experience managing collections teams in a high-volume environment.
- Experience handling escalations and complex account issues.
Skills & Competencies
- Strong leadership and people management skills
- Excellent communication and conflict resolution abilities
- Analytical mindset with attention to detail
- Ability to meet deadlines and manage multiple priorities
- Strong problem-solving skills
- Results-driven and performance-oriented
Technical Skills
- Proficient in Microsoft Office Suite (Excel, Word, Outlook; PowerPoint a plus)
- Experience with collections systems and reporting tools is preferred
- Ability to analyze data and generate reports
Teammate Benefits
As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.
Our benefits program includes:
Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.
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Frequently Asked Questions
Is the salary disclosed for the Supervisor, Credit & Collections position at accendra?
The salary for this Supervisor, Credit & Collections role at accendra is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Supervisor, Credit & Collections position at accendra located?
This Supervisor, Credit & Collections role at accendra is based in Downers Grove, IL. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Supervisor, Credit & Collections role at accendra full-time or part-time?
This is listed as a Full time position. It is posted as a Supervisor, Credit & Collections role in the Byram Healthcare Centers Inc department at accendra.
Which team or department does the Supervisor, Credit & Collections at accendra belong to?
This Supervisor, Credit & Collections position is part of the Byram Healthcare Centers Inc department at accendra. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Supervisor, Credit & Collections position at accendra?
Click the "Apply Now" button on this page. You will be redirected to accendra's official application portal hosted on workday where you can submit your application directly.
Supervisor, Credit & Collections
accendra
You'll be redirected to accendra's official application page on Workday.