Senior Enablement Specialist

ACU is affiliated with the fellowship of the Church of Christ. This position requires the employee to be a professing Christian and to be willing to support the Christian mission of ACU.

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The Enablement Lead serves as a strategic connector across the Enrollment & Partnership Division, ensuring institutional readiness for the successful launch and ongoing growth of new online academic programs. This role operates at the intersection of strategy, execution, communication, and operational alignment to prepare internal student-facing teams to effectively market, enroll, support, and retain students within the university’s online model.
The Enablement Lead is responsible for translating program strategy into actionable training, messaging, workflows, operational processes, and enablement resources that drive enrollment performance and student success outcomes. This position collaborates closely with Marketing, Admissions, Student Financial Services (SFS), Student Success, Enrollment Systems & Training, Academic Leadership, and Product/Program stakeholders to ensure seamless launch execution and adoption across the student lifecycle.

Basic Responsibilities

• Lead cross-functional enablement efforts for new online program launches

• Develop and execute launch readiness plans that align divisional stakeholders, timelines, deliverables, and operational dependencies

• Ensure all student-facing teams have the knowledge, tools, messaging, and workflows needed to support prospective and current students effectively.

• Coordinate launch communications and readiness checkpoints across departments

• Work with the Sr. Manager of Enrollment & Partnerships Training to design and facilitate training materials, playbooks, FAQs, process guides, and operational documentation for internal teams.

• Deliver onboarding and readiness sessions for Admissions, Marketing, Student Success, SFS, and partner-facing teams.

• Translate academic program strategy, differentiators, and value propositions into clear internal messaging and operational guidance.

• Partner with Marketing and Enrollment teams to ensure consistency in program positioning and student communication.

• Align operational processes and workflows to support a consistent student experience throughout the enrollment lifecycle.

Essential Duties

• Serve as a liaison between academic leadership, student-facing teams, the partnership team, and operational departments for new product launches.

• Facilitate collaboration across internal stakeholders to identify gaps, remove barriers, and improve launch execution.

• Identify opportunities to improve processes, communication, training, and scalability within the online education model.

• Align operational processes and workflows to support a consistent student experience throughout the enrollment lifecycle.

• Attend operational and cross-functional meetings to proactively identify process gaps, launch risks, and alignment challenges.

• Identify institutional policies, procedures, or operational practices that conflict with or create friction within the online education model.

• Escalate operational barriers, manual workarounds, and inefficient processes that negatively impact scalability, enrollment performance, or the student experience.

• Collaborate with academic leaders and operational stakeholders to address assumptions, workflows, or program structures that require excessive manual intervention or create operational inefficiencies

• Monitor launch effectiveness, operational adoption, and enablement outcomes.

Qualifications

Required Qualifications

• Bachelor’s degree required; master’s degree preferred.

• 3–5+ years of experience in higher education, enrollment management, program operations, project management, enablement, or related fields.

• Experience working in online education, student lifecycle operations, or cross-functional program implementation.

• Strong organizational, communication, and stakeholder management skills.

• Ability to manage multiple projects and timelines simultaneously in a fast-paced environment.

• Demonstrated ability to translate strategy into operational execution.

Preferred Qualifications

• Internal knowledge of ACU Online or a similar online team model.

• Experience supporting online program launches or academic product implementation.

• Knowledge of enrollment operations, admissions processes, student success models, and/or student financial services.

• Familiarity with CRM systems, project management platforms, and enablement tools.

• Experience facilitating training and creating operational documentation.

Core Competencies

• Cross-functional leadership

• Strategic communication

• Operational excellence

• Change management

• Project coordination

• Training and facilitation

• Process improvement

• Relationship management

• Student-centered mindset

Success Indicators

Success in this role is measured by:

• Effective and timely program launch execution

• Internal team readiness and adoption

• Alignment across student-facing departments

• Improved enrollment conversion and operational efficiency

• Positive student experience outcomes

• Continuous improvement and scalability of enablement practices

Reporting Structure

This position reports to the Senior Manager of Enrollment & Partnerships Training and collaborates across academic and operational departments to support institutional growth and student success initiatives.

ACU does not unlawfully discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law.

ACU is committed to maintaining a safe and secure campus environment and protecting the university's financial and physical assets. Therefore, Abilene Christian University conducts background checks on all candidates for employment in security sensitive positions. As a current employee, it will be determined if you need an additional background check upon your hire.