Customer Service Specialist - Medical & Counseling Care Center

ACU is affiliated with the fellowship of the Church of Christ. This position requires the employee to be a professing Christian and to be willing to support the Christian mission of ACU.

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The administrative assistant reports to the Director of the Medical and Counseling Care Center (MACCC) and will receive moderate supervision on the job. This position is responsible for projecting a positive and friendly image to all students, staff, faculty, parents and dependents who may contact the MACCC. This is a reduced full-time position.

Basic Responsibilities:

A. Greet patients and clients
B. Perform clerical duties, answer phones, schedule patients
C. Keep office area neat and orderly, including waiting rooms
D. Assist with submitting Purchasing Card receipts and ordering office supplies and other office needs.
E. Promotes team cohesion and well-being through planning of recognition, appreciation and celebratory activities

Essential Duties

Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
A. Greet patients and clients
1. Greet incoming patients and clients
2. Assist them with the appropriate check-in procedures

B. Perform Clerical Duties
1. Mail - Pick up departmental mail daily, for both medical and counseling
2. Copies - Maintain and replenish supply of office forms and perform any other copying jobs when requested.
3. Telephone – Assist Office Manager with answering the telephone, directing calls, scheduling appointments and taking messages.
4. Input Immunization records and other data entry as needed.

C. Keep Office Area Neat and Orderly
1. Keep the reception area neat and organized.
2. Keep the file room organized and materials straightened.

D. Assist with submitting Purchasing Card receipts and ordering office supplies and other office needs.

1. Submit monthly P-card expense forms through Workday
2. Keep track of supplies needed and order as necessary

Qualifications:

A. Professional
1. Discretion in handling confidential/sensitive information. (Assume all information is confidential unless otherwise noted.)
2. Strong interpersonal skills with clients, patients and coworkers
3. Knowledge of clinical terminology, office practices and procedures.
4. Ability to make decisions according to rules, regulations and procedures.
5. Familiarity with office equipment
6. Good organizational and multitasking abilities
7. Customer service orientation

B. Personal
1. Enjoys working with people.
2. Interacts with patients and clients in a pleasant and effective manner to create a welcoming atmosphere.
3. Works independently as tasks are assigned.
4. Works as part of a team.
5. Follows directions well.

Professional Development Requirements:

A. Skills Required
1. Telephone etiquette
2. Must be able to multitask
3. Computer Skills

B. Training Modules Required:
1. Workday
2. Medicat

Physical Demands

A. Lift packages weighing 5-10 pounds.
B. Walking back and forth in office and on campus for delivery and pick up of errands.

ACU does not unlawfully discriminate on the basis of race, color, age, sex, disability, genetic information, national or ethnic origin in employment opportunities, in keeping with applicable state and federal law.

ACU is committed to maintaining a safe and secure campus environment and protecting the university's financial and physical assets. Therefore, Abilene Christian University conducts background checks on all candidates for employment in security sensitive positions. As a current employee, it will be determined if you need an additional background check upon your hire.