Order Analyst

JOIN THE TEAM THAT’S POWERING PROGRESS

Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.

What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.  

Learn more about this role and how you can begin driving your career forward!

Benefits:

The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion.

• Choice of medical plans with prescription coverage

• Employer HSA contribution

• Dental & Vision Insurance

• Paid Parental Leave

• Short & Long-Term Disability

• Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance

• 401K with generous Company match & contribution

• Accrued Paid Time Off

• 12 Paid Holidays + 1 Floating Holiday

• Robust employee wellness program

• Tuition assistance program

Job Description:

Essential Functions

• Act as primary source of input of customer order requirements
• Review incoming orders, requests for quotation, and future schedules for acceptability
• Review, interpret and process Electronic Data Interchange (EDI) communications
• Coordinate build and ship timing and delivery promises with Operations personnel, communicate critical delivery information to customers
• Identify, follow-up and expedite missed shipments and past due requirements, provide determination of responsibility for unfulfilled shipments
• Coordinate customer freight requirements within SAP and customer web portals to meet customer shipping expectations
• Act as primary Allison contact for customers for order and delivery information requests and problem solving related to transmission scheduling, delivery inquiries, lead time and transmission configuration availability
• Regularly and proactively inform customers of order status
• Interface with Allison sales account managers and sales engineers to ensure that customer concerns regarding eligibility to purchase, part number cross reference, pricing discrepancies and purchase order inconsistencies are addressed
• Review requests to ensure compliance with Export Controls, ITAR and EAR requirements
• Maintain purchase order records and documentation per Allison procedures
• Other duties as assigned

Required Skills & Competencies

• Strong working knowledge of SAP or ability to learn complex transactional systems quickly
• Excellent written and verbal communication skills for customer‑facing interactions.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Ability to collaborate cross‑functionally with Operations, Sales, and Supply Chain teams.
• High attention to detail and accuracy in order processing and documentation.

Experience & Education Requirement

• 2 years’ experience working in order fulfillment, customer service, supply chain, or related operational roles.
• Background working with SAP, EDI, or similar business systems preferred.
• Minimum of Associate’s Degree required, Bachelor’s degree preferred in logistics, systems, or a related field.

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at ati+ask4max@service-now.com.

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.