Customer Success Manager - Italien Speaker ( Stage/Internship)

Job Category:

Pay Grade Range:

Disclaimer: The base salary range represents the low and high end of Altus Group’s “Pay Grade Range” for this position in the primary work location. Actual hiring salaries will vary depending on factors including but not limited to work experience, and geographic market data for the role. The Pay Grade Range listed above does not reflect Altus Group’s total compensation for employees. Other rewards may include an annual bonus, flexible work arrangements, and region-specific benefits.

Finance Active is a leading provider of debt management SaaS solutions to improve the performance of debt management and financial risk management: foreign exchange, investment, forecasting and guarantees. Permanently connected to the financial markets, our solutions allow the monitoring and valuation of positions, and simplify the management of operations considered complex.

We provide exceptional insights and a high level of support to finance teams. Our ambition is to increase their operating margin, maximize financial performance and streamline decision-making. In April 2021, Finance Active joined Altus Group, a leading provider of asset and fund information for commercial real estate.

Nous recrutons un·e stagiaire pour une durée de 4 à 6 mois au sein de notre équipe Customer Success. Le poste est basé à Paris et peut également être exercé depuis Milan

Missions :

• Gérer le portefeuille clients de l’entreprise et en assurer le développement.

• Accompagner les clients et être leur point de contact principal. Être à l’écoute afin d’identifier et répondre à leurs besoins. Gérer les réclamations clients.

• Piloter la stratégie de fidélisation des clients.

• Suivre le plan d’actions et analyser les résultats ainsi que les indicateurs de performance.

• Analyser l’expérience utilisateur et proposer des axes d’amélioration.

• Préparer des reportings. Assurer un suivi régulier et proactif des comptes déployés afin de garantir la satisfaction client et la bonne utilisation de la solution par les utilisateurs.

• Coordonner et fédérer les équipes de travail.

• Apporter un support aux tâches de back-office afin de garantir la qualité des données clients saisies dans nos systèmes.

• Gérer le flux des demandes clients.

• Collaborer avec :

• Les équipes commerciales, afin d’identifier des opportunités commerciales (upsell / cross-sell) sur les abonnements, les missions de conseil ou les offres complémentaires,

• Le marketing, pour identifier les facteurs clés de satisfaction et créer des cas clients (customer success stories),

• Les équipes Produit et R&D, pour remonter les retours clients et les besoins d’amélioration technique de nos solutions.

What Altus Group offers:

• Rewarding performance: We are pleased to be able to provide employees competitive compensation, incentive and bonus plans, and a total rewards package that prioritizes their mental, physical and overall financial health. 
• Growth and development: As a destination for top industry talent, we’re investing in you to meet the evolving needs of our clients and deliver on your professional goals. Our Altus Intelligence Academy offers over 150,000 hours of learning materials catering to diverse stages of an employee’s career journey.
• Flexible work model: We’re modernizing our employee programs to reflect the new world of work. Our Activity-Based Work model provides you with flexibility to align your work location to the work being performed - office for connecting and collaborating, and remote for focused work.

Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We provide an atmosphere free from barriers to promote diversity, equity, and inclusion, and encourage equal opportunities for all employees. We’re seeking candidates with diverse experiences and provide accessible candidate experiences throughout the selection process. If you need accommodation, please contact us at accessibility@altusgroup.com or +1 888 692 7487.

We appreciate all applicants who take the time to apply to Altus Group. Please note that only those who are selected to move forward in the process will be contacted. Thank you.