AML Specialist

Pinnacle Fund Services (“Pinnacle”) is a privately-owned company headquartered in Vancouver that provides high-quality accounting and administrative services to hedge funds, private equity funds, and other investment vehicles in Canada, the United States and internationally. Pinnacle provides clients with responsive service and provides employees with a dynamic workplace and career growth potential. To deliver services to our growing client base, Pinnacle is seeking candidates for an AML Specialist position to join our Team.

Job Description

The primary focus of the AML Specialist will be to support Pinnacle’s anti-money laundering (AML), know-your-client (KYC), and regulatory compliance functions within the Investor Services team. This role is responsible for helping ensure investor records remain accurate, complete, and compliant with applicable regulatory requirements across multiple jurisdictions, including the Cayman Islands, Bermuda, the United States, and Canada.

In addition, the successful candidate will work closely with internal teams and clients to support investor onboarding, remediation activities, and the ongoing maintenance of investor information, while also assisting with broader regulatory and tax reporting obligations.

Responsibilities

• Perform remediation of historical AML/KYC files in accordance with the relevant regulatory requirements
• Support onboarding processes by reviewing and validating investor documentation to ensure all AML/KYC requirements are complete, accurate, and fully satisfied prior to account opening
• Perform risk assessment and classify investors in line with internal policies
• Identify and escalate deficiencies, discrepancies, or potential risks in client documentation
• Liaise with clients, investors, and internal stakeholders to obtain missing or outstanding documentation for subscriptions and onboarding
• Maintain up-to-date investor records within internal systems following validation
• Conduct periodic KYC reviews and refreshes for existing investors
• Contribute to improving onboarding workflows and controls
• Act as a point of contact for AML-related queries from clients and internal stakeholders
• Work closely with Fund Accounting, Compliance, and external service providers

Tax & Regulatory Reporting Support

• Review tax forms from investors and update systems with annual reporting data
• Prepare detailed FATCA/CRS packages for multiple funds in accordance with applicable regulatory requirements, where contracted

Data Management & System Maintenance

• Accurately update internal systems with AML/KYC and tax-related investor information
• Ensure data integrity and consistency across systems and documentation

Investor Onboarding

• Review and process investor subscription and redemption activity in accordance with the fund’s offering documents, including reviewing documents for completeness and accuracy and completing internal checklists
• Validate updates to investor information and, when required, perform call-backs
• Respond to ad-hoc reporting requests as required by clients

Communication and Ad-Hoc Requests

• Communicate with investment managers, investors, external parties, and other stakeholders in accordance with internal policies
• Perform other related duties as assigned by the manager

Qualifications & Experience

• High level of English, both spoken and written (C1 and above)
• 2–5 years of AML/KYC experience within fund administration, asset management, or a related financial services environment
• Undergraduate degree or equivalent experience
• Progress toward the completion of an AML-related certification such as ACAMS (e.g., CAMS)
• Familiarity with AML/KYC regulations in jurisdictions such as Cayman Islands, Bermuda, United States of America, or Canada
• Experience working with investor onboarding and dealing with complex structures (trusts, corporates, partnerships)
• Understanding of FATCA and CRS reporting requirements

Skills & Competencies

• Strong attention to detail and ability to review complex documentation
• Solid understanding of AML/KYC regulations and risk awareness
• Effective communication skills, with the ability to liaise with clients and internal stakeholders
• Strong organizational and time management skills, especially during peak reporting periods
• Proficiency in Microsoft Office
• Experience with fund administration platforms; familiarity with investor data or AML systems an asset
• Bilingual (French/English) verbal and written communication skills are a plus

Location

This role is based in our Valencia office and operates on a schedule aligned with Eastern Standard Time (EST) to support collaboration with our North American teams and clients. Candidates should be comfortable working adjusted hours to ensure real-time communication, cross-functional coordination, and seamless service delivery across regions.

 Why Pinnacle Fund Services?

At Pinnacle Fund Services, we're committed to providing our employees with a comprehensive benefits package that supports their health, well-being, and professional growth. Here are some of the perks and benefits that set us apart:

• Extended Health Benefits
• Competitive Compensation
• Annual discretionary bonus
• Educational Support
• Work-Life Balance
• Exposure to all aspects of the business

Thank you for your interest in Pinnacle Fund Services. We look forward to meeting you and learning about your next steps in your career.

We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified individuals, regardless of race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected status. We believe a diverse workplace is essential for driving innovation and achieving success, and we strive to provide equal opportunities for all employees. 

Privacy Notice for Job Applicants

We collect the information you submit in this application, including your contact details, resume, employment history, and any supporting documents, to assess your qualifications and manage the recruitment process. Your information may be accessed by our HR team, hiring managers, and approved service providers supporting our recruitment systems. We retain applicant information only as long as needed for recruitment and applicable legal or audit requirements. You may request access, correction, or deletion of your information by contacting us at dpo@pinnaclefundservices.com. For full details on how we handle personal information, please review our Privacy Policy.

Job Post Disclaimer 

Pinnacle does not accept resumes from employment placement agencies, head-hunters, or recruiters who do not have a formal contractual arrangement with us. Any unsolicited resume, candidate profile, or other information received from a supplier not approved by Pinnacle will not be considered.  Pinnacle will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.