Field Operations / Service Manager
hambletonhandyman
Full Time Office Employee
Customer Service Representative / Client Advocate
hambletonhandyman· Sales & Marketing
About this role
This position serves as the first point of contact for prospective and existing clients, building lasting relationships through exceptional service and consultative guidance. This role focuses on understanding client needs, educating them about our services, and ensuring a positive experience from initial contact through job completion. Our mission is to create happy paying clients who call us back time and time again, and this role is on the front lines of that mission.
Duties & Responsibilities:
- Answer calls promptly and professionally with a warm, confident presence
- Make outbound calls to follow up with leads and maintain client relationships
- Listen carefully to understand clients’ needs, and offer tailored solutions that are in their best interests
- Educate clients about our services and help them make informed decisions
- Set clear expectations through positive, effective communication
- Respond quickly to all leads, and follow up diligently to prevent opportunities from falling through the cracks
- Follow up on estimates, ensuring the clients have a professional and well explained written estimate of their potential project so they decide whether to move forward with the work
- Book jobs, taking detailed notes to ensure the scheduling department and craftsmen will be set up for success
Required Qualifications:
- Previous customer service experience required
- Comfort with phone-based communication throughout the workday
Company Benefits:
- Health and Dental insurance plan
- 10 Paid Holidays and PTO
- 401k Retirement Plan including company matching contributions
- Life Insurance Policy
- Employee rates for home improvement projects at your own home
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative / Client Advocate position at hambletonhandyman?
The salary for this Customer Service Representative / Client Advocate role at hambletonhandyman is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative / Client Advocate position at hambletonhandyman located?
This Customer Service Representative / Client Advocate role at hambletonhandyman is based in Manassas, Virginia, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative / Client Advocate role at hambletonhandyman full-time or part-time?
This is listed as a Full Time Office Employee position. It is posted as a Customer Service Representative / Client Advocate role in the Sales & Marketing department at hambletonhandyman.
Which team or department does the Customer Service Representative / Client Advocate at hambletonhandyman belong to?
This Customer Service Representative / Client Advocate position is part of the Sales & Marketing department at hambletonhandyman. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative / Client Advocate position at hambletonhandyman?
Click the "Apply Now" button on this page. You will be redirected to hambletonhandyman's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Service Representative / Client Advocate job at hambletonhandyman posted?
This Customer Service Representative / Client Advocate position at hambletonhandyman was posted on May 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative / Client Advocate
hambletonhandyman
You'll be redirected to hambletonhandyman's official application page on bamboohr.