Agency Support Analyst

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General Purpose of Job:

• Serves as the General Agency’s subject‑matter expert for import product commissions, broker compensation, and carrier bonus arrangements, ensuring financial accuracy, integrity, and audit readiness across all commission activity.
• Manages and oversees General Agency financial and commission reporting, excluding FMS reporting, including monthly commission reporting and quarterly carrier bonus reporting, providing reliable data used for field compensation, leadership review, and business decision‑making
• Acts as the authoritative resource on import product compensation methodologies, partnering with Agent Compensation, American Fidelity Career Field Staff, and internal stakeholders to ensure correct interpretation, application, and communication of commission structures, payout timing, and compensation outcomes.

Experience: 5-7 years

Description of Specific Skills/Technical Requirements:

• Advanced knowledge of commission structures, broker compensation, carrier bonus programs, and payout timing specific to import insurance products.
• Applied accounting and financial reporting expertise supporting commission posting, reconciliation, audit validation, and management reporting.
• Demonstrated ability to interpret, apply, and explain complex compensation methodologies and policy documents, including the Field Compensation Document and Group Import Bonus Method.
• Strong analytical skills with the ability to identify trends, risks, discrepancies, and anomalies in commission and financial data.
• Experience preparing and presenting commission‑related analysis, reporting, and financial insights to leadership audiences.
• Strong oral and written communication skills, including the ability to clearly explain technical financial and compensation concepts to non‑financial audiences such as field staff and leadership.
• Confidence operating as a subject‑matter expert and primary resource for import product commission and compensation inquiries.
• Strong organizational, project management, and attention‑to‑detail skills in a deadline‑driven, highly regulated environment.
• Ability to exercise independent judgment, make informed decisions, and act with accountability in matters impacting financial accuracy and field compensation.
• Proficiency with Microsoft applications, Salesforce, commissions databases, and reporting technology used to support commission processing and analysis

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