Senior Account Relations Coordinator
About this role
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The Senior Account Relations Coordinator (SARC) is responsible for building and maintaining strong relationships with and providing dedicated support and issue resolution to VIP and high-profile employer groups within an assigned territory, with specialized focus on billing and customer service.
The SARC acts as a liaison between employer groups and key internal departments to ensure a positive experience year-round, providing solutions that meet customer needs, improving account retention and maintaining business goals.
The SARC offers training and support to both internal and external customers related to administrative processes, tools and services, in order to maximize understanding and utilization by our customers and field staff.
Skills:
Excellent customer service skillsย
Advanced analytical skillsย
Advancedย proficiencyย with PC Windows-based software including Microsoft Office applicationsย
Advanced knowledge of specific systems which relate to enrollment, group set up and billing, including OIPA,ย Alegeus, Mainframe, OnBase,ย Afenrollย
Easily adapts to new software technology applicationsย
Strong organizationalย skills withย provenย attention to detailย
Outstanding and proven oral and written communication skillsย
Demonstrated ability to communicate with all levels of leadershipย
Proven ability to multi-taskย
Excellent interpersonal skillsย
Ability to work well in a team environmentย
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#AFC
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You'll be redirected to americanfidelity's official application page on Workday.