Technical Operations Engineer II

Why Arbella?

At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include:
• On-site gym and fitness classes and one-on-one personal training
• On-site nurse, nutritional counseling, and mental health resources
• Full-service cafeterias
• Free shuttle service to Quincy Adams T Station
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other
Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.

It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009!

The Technical Operations Engineer II in the TechOps role is responsible for the design, maintenance, and support of enterprise job scheduling and backup systems. This role manages all functions of the JAMS job scheduling platform, oversees the Veeam backup and recovery environment, and serves as production control for developer access to production systems. The Technical Operations Engineer II ensures reliable, secure, and compliant operation of core automation and data protection processes across Arbella’s infrastructure.

Key Responsibilities:

Job Scheduling

· Administer, maintain, and enhance the enterprise JAMS job scheduling platform.

· Develop and manage job definitions, schedules, and dependencies across multiple environments.

· Monitor job execution, troubleshoot failures, and coordinate resolutions with application and infrastructure teams.

· Implement and document operational procedures, alerts, and reporting to ensure system reliability.

· Manage JAMS system upgrades, configuration changes, and integrations with other enterprise tools.

· Enforce scheduling and operational standards to ensure consistency across environments.

Backup and Recovery (Veeam Administration)

· Manage and maintain the enterprise Veeam Backup & Replication platform.

· Oversee backup jobs, replication tasks, and recovery verification.

· Collaborate with system owners to ensure appropriate protection levels and retention policies.

· Monitor capacity, performance, and success rates of all backup and restore operations.

· Work directly with Veeam support and vendors to resolve issues and implement best practices.

· Document backup and disaster recovery procedures and participate in periodic recovery testing.

Production Control and Access Management

· Serve as a primary point of control for developer and contractor access to production systems.

· Review and approve production access requests following security and compliance guidelines.

· Monitor privileged activity and enforce least-privilege principles.

· Maintain audit records and ensure compliance with internal access control policies.

General Responsibilities

· Collaborate with cross-functional infrastructure, security, and application teams to ensure smooth daily operations.

· Participate in system patching, maintenance windows, and change management processes.

· Maintain operational documentation, process maps, and runbooks.

· Provide Tier-3 support for related systems and participate in the 24/7 on-call rotation.

· Identify and implement automation opportunities to improve operational efficiency and reduce manual workload. Powershell and PowerAutomate commonly used

· Support business continuity and disaster recovery initiatives as required.

Key Requirements:

· Expert knowledge of JAMS job scheduling administration, configuration, and troubleshooting.

· Strong hands-on experience with Veeam Backup & Replication, including backup job design and recovery testing.

· Experience with Windows Server and Linux environments.

· Understanding of Active Directory, service accounts, and permission management.

· Scripting with PowerShell or other languages for automation and reporting.

· Familiarity with change management, ITIL processes, and production control standards.

· Strong communication skills and ability to collaborate across technical and business teams.

· Detail-oriented with strong documentation and process-driven discipline.

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $88,000 to $105,000 based on a variety of factors including, but not limited to, relevant skills and experience, educational background and certifications, performance and qualifications, market demand for the role and other organizational needs.

Please note: The advertised pay range is not a guarantee or promise of a specific wage.

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