Auto Damage Appraiser II

• Completes a thorough inspection of 1st and 3rd party vehicles for collision/comprehensive damage in accordance with Arbella guidelines.

• Negotiates completed appraisals with repair facilities to obtain agreed repair cost. Inspect and authorize supplement repairs as necessary to ensure quality service and thorough repair of vehicle damage.

• Completes re-inspections of repaired vehicles for repair compliance, in accordance with paid repair estimates.

• Prepares accurate and timely estimates for the repair of vehicle damage. Estimates should include photographic/video documentation of the vehicle including the subject damage and any prior damage.

• Effectively manages work assignments, including the scheduling of appointments with customers and repair facilities, ensuring that estimates are prepared timely, following vehicle inspection.

• Identify potential fraud and inconsistencies between the loss description and the physical damage, alerting the Primary Claim owner of any concerns.

• Provides the highest level of service and value to the customer, including flexibility in scheduling of appointments, returning telephone/email/text message inquiries timely and professionally.

• Participates in a program of self-education through observing repair work and keeping abreast of new repair techniques and procedures.

• Maintain strong intradepartmental collaborative/working relationships, professional and timely communication and responsiveness, with a focus on teamwork.

• Act as a subject matter resource/technical expert for claim professionals on repair timeframes, delays and reasonable repair facility charges.

• Work with repair/towing facility to secure advance charges for non-repairable vehicles, completing vehicle pick-up request and notifying the relevant parties of the vehicles status.

• Demonstrate flexibility in regional assignments, work days (Saturday) and demands associated with catastrophic (CAT) events.

• Performs other related duties as required.

Key Requirements:

• Education equivalent to an associates degree, or high school diploma supplemented by educational course work in auto or engine repair, or the equivalent in related work experience.

• On the job/technical physical damage estimating experience 3 – 5+ years.

• Demonstrates strong technical knowledge and skills consistent with requirements of the ADA position.

• Demonstrates effective interpersonal communication skills, written and oral.

• Maintains positive and professional working relationships with co-workers, peers and others within the organization. Demonstrate ability to collaborate effectively, maintain positive working relationships and work with others to achieve department goals.

• Exhibits exceptional customer service, collaboration and time management skills.

• Maintains a customer focus, demonstrating flexibility to meet customer needs/expectations, leveraging technology and communication to provide an exceptional customer experience. 

• Demonstrates working knowledge of personal auto policy language and workflow/processes of an auto physical damage claim. 

• Successfully completes required in-house training, participates in on-site training at repair shops, and completes required industry training and certifications.

• Maintains a valid driver’s license (in good standing) and a current appraiser license.

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $58,000 ($30.77 an hour) - $66,000 ($35.02 an hour) based on a variety of factors including, but not limited to, relevant skills and experience.

Please note: The advertised pay range is not a guarantee or promise of a specific wage.

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