Customer Service Representative
ibselectronicsgroup· Customer Service
About this role
Job Overview
As a Customer Service Representative, you will be the frontline of our company, responsible for managing customer interactions and ensuring a positive experience with our products and services. Your primary role will be the delivery of the items to the customers, address customer inquiries, resolve complaints, provide product information, and support sales activities. You will need to maintain a high level of professionalism and empathy while working to achieve customer satisfaction and retention.
Roles & Responsibilities:
- Full accountability and ownership of order capture and management processes for all customer groups
- Prepare and monitor the deliverables of the items to the customers.
- Enter effectively and efficiently the details of the orders of the customer in the ERP system (Netsuite)
- Attract and retain customers by answering questions and providing suggestions that lead to short- and long-term success
- Respond to and resolve product or service problems of customers
- Work collaboratively with teammates to solve customer issues as quickly and as efficiently as possible
- Delight customers during every service touchpoint
- Work effectively across various communication channels: in-person, phone, email, live chat, social media, etc.
- Maintain customer records and refer potential leads to the sales department
- Collect and analyze feedback after completing customer inquiries
- Data entry in various platforms
- Provide knowledgeable answers to questions about a product, pricing, and availability
Job Qualifications
- Bachelor's degree in Business Administration, Supply Chain or any related courses.
- At least 2 years of relevant work experience preferably in the electronic industry or related field
- Handled logistics or shipments of goods
- Experience in using different ERPs, preferably NetSuite.
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
- Ability to multitask, organize, and prioritize work
- Excellent problem-solving ability, communication, and organization skills
- Strong drive, enthusiasm, self-motivation, and zeal to delight customers
- Autonomous, proactive, self-assured, and with a high degree of personal integrity
- Open for fresh graduate students.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at ibselectronicsgroup?
The salary for this Customer Service Representative role at ibselectronicsgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at ibselectronicsgroup located?
This Customer Service Representative role at ibselectronicsgroup is based in Muntinlupa City, Metro Manila, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at ibselectronicsgroup full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Service Representative role in the Customer Service department at ibselectronicsgroup.
Which team or department does the Customer Service Representative at ibselectronicsgroup belong to?
This Customer Service Representative position is part of the Customer Service department at ibselectronicsgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at ibselectronicsgroup?
Click the "Apply Now" button on this page. You will be redirected to ibselectronicsgroup's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Service Representative job at ibselectronicsgroup posted?
This Customer Service Representative position at ibselectronicsgroup was posted on Apr 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
ibselectronicsgroup
You'll be redirected to ibselectronicsgroup's official application page on bamboohr.